Open To Work
KENBERT LLOYD CELESTINE
Marabella
Work Preference
Summary
IT analyst with expertise in system optimization to meet evolving business needs, enhance collaboration, and bolster security measures. Skilled in evaluating business and IT requirements against procedural constraints to develop effective operational roadmaps. Proven ability to implement solutions that drive efficiency and improve overall system performance.
Overview
18
18
years of professional experience
Work History
Virtual Executive Assistant
Vibe Connections Ltd
11.2024 - 12.2024
- Coordinated calendars, scheduled meetings, and arranged travel for team members, ensuring efficient time management.
- Organized documents, recorded meeting notes, and sent reminders, streamlining information flow and task management.
- Answered phone calls, responded to emails, and managed voicemail messages promptly.: Answering phone calls, responding to emails, and managing voicemail.
- Provided assistance to customers by addressing their inquiries and concerns.: Providing customer support and responding to inquiries.
- Data management: Organizing data, compiling reports, and maintaining databases.
- Project management: Organizing tasks, setting deadlines, and coordinating projects.
- Delivered technical support to customers and service personnel resolving issues with products, enhancing user satisfaction.
- Gathered and analyzed information through online research to support decision-making.: Conducting online research and gathering information.
Technical Support Professional
AMPLIA
11.2023 - 12.2023
- Delivered technical support to customers and service personnel resolving issues with company products, ensuring timely solutions and customer satisfaction.
- Provided technical assistance to customers via phone and email support.
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Documented troubleshooting procedures for future reference and team training.
Information Technology Analyst
DirecOne International Call Center
02.2014 - 08.2023
- Provided technical support for IT systems and infrastructure.: Provide technical support for both above-store and in-store IT systems and infrastructure, handling escalated issues.
- Evaluate existing IT systems and perform necessary upgrades, integrations, and customization.
- Installed system updates to address vulnerabilities and reduce security issues, maintain hardware and software.
- Recommended new hardware and software, ensuring IT infrastructure remained current and effective.
- Researched and adopted new technologies, enhancing functionality of existing offerings.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Developing, implementing and managing cloud solutions.
Acting Reporting Manager, Information Technology Analyst
DirecOne International Call Center
12.2014 - 12.2020
- Supervised IT reporting team, ensuring coverage for all shifts.
- Maintained data integrity through thorough review of report content.
- Compiled and delivered monthly reports summarizing campaign performance to stakeholders.
- Ensuring that reports are delivered in a timely manner.
- Collating reports for submission to clients.
- Liaising with Managers to confirm that reports were sent and received by clients.
- Provide updates to General Manager or Assistant Manager and Operations Manager.
- Training of Staff in server data collection and reporting.
Student Worker
University of the Southern Caribbean, Student Shuttle Service
02.2008 - 01.2011
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Addressed and resolved customer complaints to establish trust and increase loyalty.
- Collaborated in a team environment to support productivity goals.
- Followed team instructions to contribute to successful project outcomes.
- Kept environment tidy and organized to meet cleanliness standards.
IT Network Administrator
Dominica Electricity Services, DOMLEC
06.2009 - 09.2009
- Server Maintenance.
- Network Maintenance.
- Software Upgrade for all computers and Servers.
- Collected and analyzed server data to identify performance trends and optimize resources.
- Compiled and submitted system performance reports to inform decision-making.
- Computer Repair, inclusive of peripherals.
HR Assistant
Dominica Electricity Services, DOMLEC
07.2008 - 08.2008
- Oversaw recruitment and employee relations to enhance workforce alignment with organizational goals.
- Processed HR claims for employee benefits and compensation.
- Administered employee insurance programs and enrollment processes to ensure compliance and employee satisfaction.
- Assisted with administrative tasks, including data entry, document preparation, and report generation to support HR operations.
- Managed payroll distribution to ensure employees received timely payments.
- Answer and direct all incoming calls to the respective individual or department.
IT Network Administrator
Dominica Electricity Services, DOMLEC
06.2007 - 08.2007
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software, ensuring continuous network availability for end users.
- Administered and supported LAN and WAN operations, performing maintenance to uphold system integrity.
- Monitored system performance and proactively responded to alerts to minimize downtime.
- Managed computer operation scheduling, backup, storage and retrieval functions.
Education
Certificate - Real Estate Training
Vibe Connections
Trinidad and Tobago01-2024
Certificate - Graphic Design, Computer Networking - Wired And Wireless Networks
YTEPP
Trinidad and Tobago01-2023
Certificate - CompTIA A+
Alison
Galway, Ireland01-2023
Bachelor of Science - Computing Systems Software
Andrews University (USC)
Maracas Valley, St Joseph05-2014
Associate of Arts - Business Administration and Accounting
Andrews University (USC)
Maracas Valley, St Joseph05-2014
High School Diploma -
Dominica Grammar School
Roseau, Dominica05-2005
Skills
- Data management techniques
- Report generation
- Project coordination
- Client relationship management
- Calendar management
- Virtual meeting facilitation
- Virtual collaboration tools
- Information organization
- Task prioritization
- Troubleshooting malfunctions
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members in the reporting department of IT.
Extracurricular Activities
Experienced Certified Photographer Singer and musician Video Recording Editing and Graphic Design
Languages
- English, Native
- Spanish, A2
- French, Elementary
Timeline
Virtual Executive Assistant
Vibe Connections Ltd
11.2024 - 12.2024
Technical Support Professional
AMPLIA
11.2023 - 12.2023
Acting Reporting Manager, Information Technology Analyst
DirecOne International Call Center
12.2014 - 12.2020
Information Technology Analyst
DirecOne International Call Center
02.2014 - 08.2023
IT Network Administrator
Dominica Electricity Services, DOMLEC
06.2009 - 09.2009
HR Assistant
Dominica Electricity Services, DOMLEC
07.2008 - 08.2008
Student Worker
University of the Southern Caribbean, Student Shuttle Service
02.2008 - 01.2011
IT Network Administrator
Dominica Electricity Services, DOMLEC
06.2007 - 08.2007
Certificate - Real Estate Training
Vibe Connections
Certificate - Graphic Design, Computer Networking - Wired And Wireless Networks
YTEPP
Certificate - CompTIA A+
Alison
Bachelor of Science - Computing Systems Software
Andrews University (USC)
Associate of Arts - Business Administration and Accounting
Andrews University (USC)
High School Diploma -
Dominica Grammar School