Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenicia Lewis

Arima

Summary

Passionate educator that is devoted to promoting student learning and enhancing individual potential. Skillful in directing classroom environments and enhancing student behavior through positive and forward-thinking approaches. Confidently offers classroom instruction and personalized student support using balance of traditional and modern approaches.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Pan American Health Organization
11.2022 - Current
  • Promotes a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Generate letters and memos in accordance to the standards of PAHO/WHO.
  • Assist Technical Advisors with the planning of meetings and workshops.
  • Coordinate with vendors on the delivery of goods and services.

Temporary Clerk I

Ministry of Health
02.2019 - 11.2022
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained and updated personnel files.
  • Provided clerical support to the Clerk III's and Administrative Officers.

Customer Service Representative

DirecOne International Call Centre
06.2018 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Clerical Relief

Ministry of Works and Transport
01.2017 - 12.2017
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Documented all incoming and outgoing correspondence for the office.
  • Maintained and updated all files.
  • Provided clerical support for the Director.

Education

Bachelor of Education - Primary School Education

UWI-ROYTEC
Port Of Spain, Trinidad And Tobago
07-2025

Certificate - Introduction To Counselling

University of The West Indies
Saint Augustine, Trinidad And Tobago
09-2022

CSEC -

Success Laventille Secondary School
Laventille, Trinidad And Tobago
06-2013

Skills

  • Team player
  • Computer skills
  • Critical thinking
  • Time management
  • Customer service
  • Data entry
  • Office administration

Timeline

Administrative Assistant

Pan American Health Organization
11.2022 - Current

Temporary Clerk I

Ministry of Health
02.2019 - 11.2022

Customer Service Representative

DirecOne International Call Centre
06.2018 - 02.2019

Clerical Relief

Ministry of Works and Transport
01.2017 - 12.2017

Bachelor of Education - Primary School Education

UWI-ROYTEC

Certificate - Introduction To Counselling

University of The West Indies

CSEC -

Success Laventille Secondary School
Kenicia Lewis