Kenicia Lewis
Arima
Summary
Passionate educator that is devoted to promoting student learning and enhancing individual potential. Skillful in directing classroom environments and enhancing student behavior through positive and forward-thinking approaches. Confidently offers classroom instruction and personalized student support using balance of traditional and modern approaches.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Pan American Health Organization
11.2022 - Current
- Promotes a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Generate letters and memos in accordance to the standards of PAHO/WHO.
- Assist Technical Advisors with the planning of meetings and workshops.
- Coordinate with vendors on the delivery of goods and services.
Temporary Clerk I
Ministry of Health
02.2019 - 11.2022
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained and updated personnel files.
- Provided clerical support to the Clerk III's and Administrative Officers.
Customer Service Representative
DirecOne International Call Centre
06.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clerical Relief
Ministry of Works and Transport
01.2017 - 12.2017
- Managed time efficiently in order to complete all tasks within deadlines.
- Documented all incoming and outgoing correspondence for the office.
- Maintained and updated all files.
- Provided clerical support for the Director.
Education
Bachelor of Education - Primary School Education
UWI-ROYTEC
Port Of Spain, Trinidad And Tobago07-2025
Certificate - Introduction To Counselling
University of The West Indies
Saint Augustine, Trinidad And Tobago09-2022
CSEC -
Success Laventille Secondary School
Laventille, Trinidad And Tobago06-2013
Skills
- Team player
- Computer skills
- Critical thinking
- Time management
- Customer service
- Data entry
- Office administration
Timeline
Administrative Assistant
Pan American Health Organization
11.2022 - Current
Temporary Clerk I
Ministry of Health
02.2019 - 11.2022
Customer Service Representative
DirecOne International Call Centre
06.2018 - 02.2019
Clerical Relief
Ministry of Works and Transport
01.2017 - 12.2017
Bachelor of Education - Primary School Education
UWI-ROYTEC
Certificate - Introduction To Counselling
University of The West Indies
CSEC -
Success Laventille Secondary School
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