KENNETH SCOTT
COUVA
Summary
Motivated and experienced professional with a proven track record in business administration, human resources management, and supervisory roles, seeking admission into the MBA program in Business Administration with a specialization in Human Resources Management. With a solid foundation in business administration at Level 5 and additional certifications in Supervisory Management Advanced Level and Human Resources Management, I aim to leverage my skills, knowledge, and decade-long experience to excel in training and development while making a positive impact on organizational dynamics. Passionate about fostering a conducive workplace environment and dedicated to implementing effective HR strategies to enhance employee satisfaction and organizational success.
Overview
17
17
years of professional experience
Work History
SHIFT SUPERVISOR
PIZZA BOYS GROUP OF COMPANIES
11.2018 - 06.2020
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Prepared, calibrated, and monitored production levels to achieve targets.
HUMAN RESOURCES OFFICER
ZERO TOLERANCE SECURITY LIMITED
08.2016 - 10.2018
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Participated in cross-functional projects aimed at improving overall organizational performance.
- Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
SENIOR GUEST SERVICES OFFICER
ROYAL CARIBBEAN COMPAN LIMITED
03.2010 - 07.2015
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Responded to calls regarding domestic disturbances and civil complaints.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
HR RECRUITMENT OFFICER
RESTAURANT HOLDINGS LIMITED
07.2006 - 09.2008
- Continuously refined recruitment strategies based on industry trends, emerging technologies, and shifting organizational needs, ensuring ongoing alignment with overall business objectives.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Managed offer negotiation process between candidates and hiring managers, securing mutually beneficial agreements that contributed to long-term employee satisfaction levels.
- Facilitated timely feedback exchanges between candidates and hiring managers throughout the selection process, fostering positive candidate experiences regardless of outcome.
- Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
WARRANTY ADMINISTRATOR / SUPERVISOR
STELLAR DISTRIBUTORS
03.2003 - 11.2005
- Processed claim paperwork and followed up on missing information to complete processing.
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Maintained detailed service and customer records.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
Education
CRETICICATE - HUMAN RESOURCES MANAGEMENT
SCHOOL OF PRACTICAL ACCOUNTING
205-207 CATHAY HOUSE, CARLTON CENTER, HIGH STREET02.2022
DIPLOMA - BUSINESS ADMINISTRATION
SCHOOL OF PRCTICAL ACCOUNTING
#205-207 CATHAY HOUSE, CARLTON CENTER HIGH STREET05.2021
ADVANCE LEVEL - SUPERVISORY MANAGEMENT
CTS COLLEGE OF BUSINESS AND COMPUTER SCIENCE
#102 MONTROSE MAIN ROAD, CHAGUANAS05.2019
Skills
- Conflict resolution techniques
- Flexible Schedule
- Production Planning
- POS System Operation
Timeline
SHIFT SUPERVISOR
PIZZA BOYS GROUP OF COMPANIES
11.2018 - 06.2020
HUMAN RESOURCES OFFICER
ZERO TOLERANCE SECURITY LIMITED
08.2016 - 10.2018
SENIOR GUEST SERVICES OFFICER
ROYAL CARIBBEAN COMPAN LIMITED
03.2010 - 07.2015
HR RECRUITMENT OFFICER
RESTAURANT HOLDINGS LIMITED
07.2006 - 09.2008
WARRANTY ADMINISTRATOR / SUPERVISOR
STELLAR DISTRIBUTORS
03.2003 - 11.2005
CRETICICATE - HUMAN RESOURCES MANAGEMENT
SCHOOL OF PRACTICAL ACCOUNTING
DIPLOMA - BUSINESS ADMINISTRATION
SCHOOL OF PRCTICAL ACCOUNTING
ADVANCE LEVEL - SUPERVISORY MANAGEMENT
CTS COLLEGE OF BUSINESS AND COMPUTER SCIENCE
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