Keri-Ayoka Small

As the Professional Development Coordinator, my main duties require me to develop, implement, manage, and evaluates customized professional development programs and activities for various groups and individuals, at the University for registered students or participants, locally, regionally and internationally.

Phase One

• Project Design, Creation and Development of the PDI, Infrastructure and Programs
• Designed the online registration system and worked with IT Department, Finance and IMC for
• Implementation; monitored testing and execution

Phase Two

• Strategic Management, Market Research and Income Generation Initiatives for continued viability of the institute and exposure
• Coordinates and Implements all activities and available resources
• Provides template for PDI proposals for internal and external personnel
• Provides Registrar, Financial & Academic Advising; IT & Student Support Services
• Creates Schedules and supplies data for Instructor Contracts
• Prepares regular & irregular reports (upon request) for Provost and Financial Administration
• Prepares Financial Spreadsheets for each PDI course
• Prepares Grade Reports
• Prepares and submits student information for certificates; coordinators signatures and distribution
• Prepares, submits and coordinates Marketing & Advertising information for Flyers and Website with IMC for PDI
• Orchestrated project schedules by outlining incremental milestones.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
• Handled daily email and phone interactions with clients to provide updates on projects and handle issues.
• Maintained project files, books and correspondence in chronological date order for easy access and retrieval.
• Major Accomplishment: After 2 years of operational management for the financial period, provided half a million - TT$520,000.00 Net Income/Profit for a 1 staff member department.

• Project Management Consultancy, Business Services for private and governmental organizations
• Major Accomplishment: Project Consultant on the Judiciary of Trinidad & Tobago Children’s Courts Project: Building & Retrofitting of Port of Spain and Fyzabad(South) Children’s Courts; a United Nations Development Program (UNDP)/USAID collaborative project with the Judiciary of Trinidad & Tobago – 2018.
• Built strategic business partnerships by cultivating relationships with employees and experts.
• Established and oversaw strategic business actions and streamlined operations.
• Drove company vision with collaborative employee engagement techniques and strategic leadership.
• Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
• Led organization by establishing business direction and actualizing operational plans to meet goals.
• Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
• Checked financial reports to confirm financial soundness and good operating margin.
• Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.

• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Monitored schedules and calendar obligations for executives.
• Expanded business operations through new process development and strategic planning.
• Tracked project performance data to generate reports and keep management informed of important trends.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
• Oversaw department operations and administration and contributed to planning of new initiatives.
• Conducted financial management and handled billing, collections, marketing and business management.
• Processed financial documents, contracts, expense reports and invoices.
• Greeted visitors or callers to handle questions or direct to appropriate staff.

• Managed all assigned projects for the President’s Office
• Appointed to the Caribbean Union’s Physical Properties Committee to oversee and consult on external projects within Trinidad & Tobago; Ministry of Tertiary Education, Science & Technology (MTEST) Projects
• Managed all major events in the President’s Office Eg
• Graduation Projects
• Provided interior design recommendations for physical plant
• Consulted on engineering design projects Eg
• Dormitories
• Provided Administrative Support; Prepared Proposals; Consulted on Contracts & MOUs
• Major Accomplishment: Audited the TT$97 Million Governmental Allocation for Male & Female Dormitories for Ministry of Tertiary Education, Science & Technology (MTEST), June 2014.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Managed daily invoices, reports and proposals.
• Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Set up meeting and event logistics for senior management and updated calendars.
• Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
• Managed and tracked expenses to meet company budget requirements.
• Made travel arrangements to provide executives seamless and travel policy-approved business trips.
• Conducted research and collected and analyzed data to prepare reports and documents.
• Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
• Revised and maintained master calendar to coordinate meetings across multiple time zones.
• Followed proper accounting and bookkeeping procedures to support audits.
• Leveraged word processing software to create proposals, letters and memos.
• Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
• Obtained signatures for financial documents and internal and external invoices.

• Implemented a Foreign Exchange Student Program with Brazil, January – March, Provided data analysis for pre-feasibility and feasibility studies for effective student retention methods, February – June 2012
• Initiated new marketing strategies to increase enrolment, July - August
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Developed slideshows and other forms of media to present project progress to executive team.
• Provided secretarial and office management support while building cooperative working relationships.
• Identified problems and implemented solutions to better streamline operations.
• Inventoried and ordered supplies for office.
• Responded effectively to sensitive inquiries or complaints.
• Scheduled appointments, meetings and events for management staff.
• Maintained accurate department and customer records.
• Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
• Coordinated appointments, meetings and conferences.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Delivered strategic input into business decisions and deals.
• Organized both physical and digital files and updated reports to coordinate project materials.

• Designed and implemented a database to manage clients’ expectations – May 2012
• Implemented the “University Journalist” position for News, Reporting & Advertising – March, 2012
• Major Accomplishment: Introduced and Implemented Project Management Criteria to efficiently manage projects., Implemented the University Learning Centre (ULC) to the University – September 2009
• Managed the Staff and execution of Programs
• Provided the Administration with research analysis and statistics that facilitated effective remedial teaching tools
• Prepared budgets, academic auditing and resource allocation for programs
• Conducted workshops and training for tutors and remedial seminars for students on Learning Styles, Stress Management, Test Anxiety, Effective Communication Skills, Student and Career Advisement
• Prepared monthly, quarterly and annual reports for Administration and Board of Trustees
• Submitted proposals for supplementary income and development
• Major Accomplishment: Implemented first supplementary income generating department outside of the regulatory academic programs offered at the University.
• Participated in staff meetings, working groups or task forces to implement strategic initiatives.
• Maintained positive relationships with vendors and external partners to support business resilience efforts.
• Developed team atmosphere to drive supportive and productive work environment.
• Led and drove collaboration with internal teams and partners to meet expected timelines, budget and quality standards.
• Engaged in ongoing professional development by attending seminars or conferences.
• Conducted meetings to lead discussions as subject matter expert on assigned projects.
• Developed strategies to align program or project scope with objectives.
• Established and grew relationships with customers and industry partners to shape technical requirements and acquisition strategies.
• Facilitated knowledge-share opportunities to advance effectiveness of company model.
• Managed fiscal administration to drive strategic planning.
• Innovated methods to create efficiencies, improving associate and customer experience.
• Established and implemented assessments of business recovery capability through business impact analyses.

• Project Design, Creation and Master Plan Program Development of the University Learning Center (ULC)
• Supervised Construction Plans for ULC Office Floor and Computer Lab
• Implemented Interior Design Plan; Procured Office Furnishings and Office Layout
• Collaborated on human resource identification and selection with specific job objectives and specifications
• Major Accomplishment: Project Delivery of the University Learning Center (ULC) to the President of the University of the Southern Caribbean (USC) & Caribbean Union Board of Trustees
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Built and established strong partnerships with teams, vendors and contractors.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Reviewed files and records to obtain information and respond to requests.
• Led meetings with internal team members, consultants and contractors.
• Managed, scheduled and coordinated office functions and activities for employees.
• Used judgment and initiative in handling confidential matters and requests.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
• Conducted periodic inspections of job sites for quality and progress.
• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Created team objectives and roles with specific goals outlined for each individual.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Modified project plans when needed to better align with organizational objectives.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Focused on project monitoring and management by developing forecasts and tracking expenses.
• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
• Determined project staffing needs and led resource management.
• Generated and tracked change orders and other contractual modifications affecting budget and schedule.
• Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
• Interpreted and communicated work procedures and company policies to staff.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Work included the gathering, collating, researching and analyzing of data on matters engaging the attention of the Senator, Minister in the Ministry of Finance, and the ensuing preparation of analytical reports, summaries and other submissions to the Prime Minister of Trinidad, who was also the Minister of Finance for Weekly Finance & General Policy (F&GP) Weekly Meetings.

• Prepared content for Senator’s speeches and presentations
• Managed Unions’ files and correspondence
• Filed cabinet notes and minutes
• Provided financial documents for National Budgets of Trinidad & Tobago
• Monitored press releases and content
• Attended numerous events on behalf of Senator’s Office
• Major Accomplishment: Project Design, Creation and Implementation of an electronic database for filing and retrieval of documentation
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Managed daily invoices, reports and proposals.
• Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
• Coordinated meeting and work schedules for staff teams and executives.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Set up meeting and event logistics for senior management and updated calendars.
• Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
• Managed and tracked expenses to meet company budget requirements.
• Made travel arrangements to provide executives seamless and travel policy-approved business trips.
• Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
• Conducted research and collected and analyzed data to prepare reports and documents.
• Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
• Revised and maintained master calendar to coordinate meetings across multiple time zones.
• Followed proper accounting and bookkeeping procedures to support audits.
• Leveraged word processing software to create proposals, letters and memos.
• Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
• Obtained signatures for financial documents and internal and external invoices.