Kernal Mullin
Port Of Spain
Summary
Driven professional with a strong background in customer service and team leadership, honed at Payless Hardware. Excelled in managing inventory, ensuring customer satisfaction through effective complaint resolution, and maintaining high accuracy in transactions. Demonstrated exceptional time management skills and empathy, leading to significant improvements in customer loyalty and operational efficiency.
Overview
7
7
years of professional experience
Work History
Cashier/dispatcher
Payless Hardware
06.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
EAST MUCURAPO SECONDARY
MUCURAPO ROAD, ST JAMESSkills
- Time management skills
- Customer Service
- Patience and Empathy
- Team Leadership
Additional Information
Musician
Hobbies
Playing pan
Reading
Timeline
Cashier/dispatcher
Payless Hardware
06.2017 - Current
EAST MUCURAPO SECONDARY