KERON CHARLES
Penal
Summary
Motivated and highly adaptable individual with a history of maintaining customer satisfaction and fostering strong client relationships. Over two years of experience managing high-volume inbound calls and performing key clerical functions. Seeking a growth-oriented organization to leverage communication, problem-solving, and organizational skills.
Overview
14
14
years of professional experience
Work History
Temporary Clerical Assistant
Ministry of the People and Social Development and Family Services
Siparia, Trinidad And Tobago
03.2025 - 09.2025
- Managed daily administrative tasks to streamline office operations and improve service delivery.
- Coordinated documentation processes, ensuring accuracy and compliance with organizational standards.
- Assisted in scheduling appointments and meetings, enhancing team collaboration and communication efficiency.
- Maintained electronic filing systems, facilitating quick access to information for staff members.
- Mentored junior clerical staff, promoting best practices in customer service and administrative support.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
Clerical Assistant
OJT - Ministry of Social Development and Family Services
12.2022 - 11.2024
- Managed and directed high volumes of incoming calls, took detailed messages, and made calls on behalf of the ministry.
- Communicated clearly and professionally with colleagues and clients, enhancing team coordination and client satisfaction.
- Maintained and organized filing systems for efficient record-keeping and easy document retrieval.
- Greeted and directed clients to the appropriate personnel, ensuring a positive experience for all visitors.
Customer Service Representative
IQOR Tamana Tech Park
02.2022 - 06.2022
- Handled a large volume of inbound phone calls while identifying and assessing customer needs to achieve satisfaction.
- Built and maintained trusting relationships with customers through interactive and open communication.
- Provided accurate and complete information using the right tools and methods to resolve issues efficiently.
- Met team targets and handling quotas, while following all communication procedures and guidelines.
Delivery Driver
Pizza Hut / Prestige Holdings Limited
12.2020 - 11.2021
- Transported meals in insulated bags to maintain temperature and ensure product quality.
- Delivered orders from restaurants to residential and business customer locations in a timely manner.
- Cultivated lasting relationships with repeat customers through friendly and professional communication.
- Assisted with recruiting and training new delivery team members.
Customer Service Representative
Blue Express Shipping
11.2019 - 10.2020
- Deescalated problematic customer concerns by maintaining a calm and friendly demeanor.
- Documented customer conversations to track requests, problems, and solutions.
- Processed payments and assisted customers with setting up payment plans and other account issues.
- Upheld strict quality control policies and procedures during all customer interactions.
Auto/Diesel Mechanic
Moultin Charles
02.2012 - 11.2019
- Performed diagnostics and troubleshooting on vehicle systems to identify and resolve issues.
- Conducted repairs on brakes, engines, suspensions, and transmissions.
- Managed preventative maintenance on various vehicle systems to ensure optimal performance.
- Assisted shop personnel in creating a cohesive, team-oriented, and customer-focused work environment.
Education
CAPE Studies - Communication Studies, Digital Media
Fyzabad Secondary School
05.2018
High School Diploma -
Palo Seco Secondary School
05.2016
Skills
- Customer Service: Conflict Resolution, Customer Relations, Quality Assurance Controls, Payment Processing, Account Management
- Administrative: Clerical Support, Document Filing and Retrieval, Microsoft Office Suite, Google Workplace
- Technical: Diagnostics and Analysis, Preventive Maintenance, Point-of-Sale (POS) Systems, Tech-Savvy
- Interpersonal: Strong Communication (Verbal and Written), Multitasking, Problem Solving, Teamwork, Organizational Skills
Timeline
Temporary Clerical Assistant
Ministry of the People and Social Development and Family Services
03.2025 - 09.2025
Clerical Assistant
OJT - Ministry of Social Development and Family Services
12.2022 - 11.2024
Customer Service Representative
IQOR Tamana Tech Park
02.2022 - 06.2022
Delivery Driver
Pizza Hut / Prestige Holdings Limited
12.2020 - 11.2021
Customer Service Representative
Blue Express Shipping
11.2019 - 10.2020
Auto/Diesel Mechanic
Moultin Charles
02.2012 - 11.2019
CAPE Studies - Communication Studies, Digital Media
Fyzabad Secondary School
High School Diploma -
Palo Seco Secondary School
References
Fr Robert Christo: 762-4799
Lutchmi Kissoon-Mohammed: 395-7199
Cristin Kirton: 313-8177