Kerry-Ann Samuels-Noel
Diego Martin
Summary
Detail-oriented healthcare professional with exceptional communication and project management skills. Adept at handling multiple tasks efficiently in fast-paced environments. Proactive in identifying and addressing issues, optimizing processes, and supporting team objectives. Committed to making meaningful contributions and advancing organizational goals through the use of technology, adaptability, creativity, and a proactive approach.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
LivHealth
03.2024 - 07.2024
- Managed sensitive patient information maintaining confidentiality and privacy at all ti
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their home care experience
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Dialysis Coordinator
Community Hospital of Seventh Day Adventist
01.2023 - 02.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Assisted in recruitment efforts by coordinating training and managing onboarding activities for potential new hires.
Neurosurgery Clinic Manager/ Executive Assistant
Dr. Henry Bedaysie
01.2012 - 01.2023
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Organized overseas clinic agendas and reports
- Reconciliate the accounts of vendors, Insurance Companies, Government Agencies and Patients.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
Education
BBA -
University of Technology
St. Andrews, Jamaica10-2004
Skills
- Critical thinking skills
- Caring and empathetic
- Reliability and dedication
- Calm and effective under pressure
- Vendor relationship management
- Project management
- Attention to detail
- Verbal and written communication
- Relationship building
Projects
1. Cost-Effective Medical Supply Procurement Initiative – Consultant Neurosurgeon Office & Dialysis Unit
As a result, the initiative reduced monthly supply expenses by approximately 30-40%, while improving the consistency and reliability of inventory delivery.
2. Dialysis Patient Satisfaction Enhancement Project – The Community Hospital of Seventh-day Adventists
This project led to a marked improvement in patient satisfaction scores, with patient-reported delays reduced by 30% and overall feedback reflecting higher levels of trust and care quality.
3.Home Visit Membership Program – Patient Onboarding Campaign
My efforts led to a notable increase in membership uptake, helping more patients receive care in the comfort of their homes and reducing hospital visits.
Timeline
Patient Care Coordinator
LivHealth
03.2024 - 07.2024
Dialysis Coordinator
Community Hospital of Seventh Day Adventist
01.2023 - 02.2024
Neurosurgery Clinic Manager/ Executive Assistant
Dr. Henry Bedaysie
01.2012 - 01.2023
BBA -
University of Technology
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