Kersha Hamilton
#99 Soledad Road, Claxton Bay
Summary
Dynamic and motivated professional passionate about delivering exceptional customer service. Collaborative team player thriving in both independent and group settings, consistently driving towards shared objectives. Proficient in communication and adept at problem-solving, dedicated to fostering positive customer experiences. Committed to enhancing operational efficiency through innovative solutions, effective communication, and a customer-centric approach that prioritizes satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
C.S.A Checkout/ Team Lead (Front Assistant)
JTA Supermarket Ltd.
Couva, Trinidad And Tobago
10.2024 - Current
- Supervising the functioning of front store.
- Assigning duties and tasks.
- Resolving customer complaints.
- Providing support to employees.
- Providing appropriate paperwork soft and hard copies.
- Creating the weekly employee's roster.
- Carrying out daily HSSE meeting.
- Ensuring store policies, rules and SOPs are carried out/performed.
- Entering of data relating to consumed, pilferage, absenteeism, employee's performance etc.
- Handing of money/verifying cheques etc.
- Over-seeing books (equipment log, visitors log etc.)
- Resolved customer inquiries efficiently through multiple communication channels.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Monitored product inventory levels to support timely order fulfillment and service continuity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Nursing Aide/Caregiver
Buena Vista Care Center
Claxton Bay
07.2022 - 08.2022
- Checking and documentation of Vital Signs
- Performing Bed bath/ Assistance in bathroom
- Bed making
- Feeding patients oral/ Nasal gastric feeds
- Serving of medication
- Light duty of environment
Checkout Cashier
J.T.A Supermarkets
San Fernando, Trinidad
03.2016 - 02.2018
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Processed sales, returns and exchanges using POS register system.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Identified customer needs and promoted matching targets to enhance store revenue.
- Helped with purchases, locating items and signing up for rewards programs.
- Packed and bagged products according to customer preferences.
- Organized register supplies in front end and storage areas.
- Kept register terminal area and store clean and orderly.
- Input accurate data to keep inventory accounts current and prevent system discrepancies.
- Scanned items and checked pricing on cash register for accuracy.
Nursing Aide
Modern School of Business
San Fernando, Trinidad And Tobago
01.2016 - 09.2016
- Assisted nursing staff with daily patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained accurate patient records, enhancing communication among medical staff.
- Supported patients with mobility needs, promoting independence and dignity.
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
Checkout Cashier
J.T.A Supermarkets
San Fernando, Trinidad
02.2015 - 05.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Monitored inventory levels at checkout stations and communicated restocking needs promptly.
- Trained new cashiers on checkout procedures and customer service standards consistently.
- Handled high-pressure situations calmly and professionally during busy periods or system outages.
- Promoted store loyalty programs, increasing membership sign-ups through effective communication of benefits.
Education
High School Diploma -
Modern School of Business
San Fernando01-2016
High School Diploma -
Union Claxton Bay Secondary School
Claxton Bay08-2011
High School Diploma -
St. Kevin's College
San Fernando09-2012
High School Diploma -
Union Claxton Bay Secondary School
Claxton Bay08-2011
Skills
- Detail-Oriented
- Reliable and Responsible
- Good Communication
- Product knowledge
- Time efficient
- Hard - working
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Point of sale systems
- MS office proficiency
- Teamwork and collaboration
Certification
Certificate for Nursing Aide
Timeline
C.S.A Checkout/ Team Lead (Front Assistant)
JTA Supermarket Ltd.
10.2024 - Current
Nursing Aide/Caregiver
Buena Vista Care Center
07.2022 - 08.2022
Checkout Cashier
J.T.A Supermarkets
03.2016 - 02.2018
Nursing Aide
Modern School of Business
01.2016 - 09.2016
Checkout Cashier
J.T.A Supermarkets
02.2015 - 05.2015
High School Diploma -
Modern School of Business
High School Diploma -
Union Claxton Bay Secondary School
High School Diploma -
St. Kevin's College
High School Diploma -
Union Claxton Bay Secondary School
Personal Information
- Age - 31yrs
- Date of Birth – 24/07/1994
- Marital status – Common law
Hobbies
Enjoy playing football, running and nature's ambiance.