Zwena Brumant
La Horquetta
Summary
Objective: To obtain a position within this firm that would allow for personal development whilst contributing meaningfully to the organization. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems.
Overview
18
18
years of professional experience
Work History
Reservations Agent
Caribbean Airlines
03.2022 - Current
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times and visa requirements to facilitate quality service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of Caribbean Airlines products and services.
- Exceed sales target monthly
Office Attendant, Receptionist/Switch Board
National Petroleum Marketing Company
10.2010 - 06.2021
- 1 National Drive Sea Lots Port of Spain October 24th, 2010 – June 9th, 2021
- Receptionist/Switch Board National Petroleum Marketing Company National Drive Sea Lots Port of Spain August 26th, 2020 – June 9th, 2021.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance whilst answering central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered and quickly redirected large volume of calls on central system.
Front Desk Supervisor, Breakfast Cook, Hostess, Housekeeping Assistant
INNAT87
03.2009 - 12.2009
- INNAT87 (Guest House) Woodford Street Port of Spain.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Planned and executed -guest parties by organizing menus, spaces and special requests.
- Kept track of event finances, including initial deposits, due payments and final balances.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Documented reservations and communicated changes to guests.
- Used cash registers and credit card machines to cash out customers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Pantry/Banquet Attendant
Holiday Inn Express
04.2008 - 10.2008
- April 26th 2008 – October 3rd 2008.
- Delivered food to guest tables with timeliness and efficiency.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Assisted with timely food delivery and guest requests especially for early departures of airline staff.
- Provided attentive service and proactively assessed guest needs
Warehouse Attendant
The Caribbean Accessory Company
- Kept work areas clear of trash and debris, effectively minimizing accidents and maximizing output.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Collaborated with supervisors to support warehouse operations, taking initiative to complete tasks on time.
Apprentice Chef
Accra Beach Hotel and Resort
07.2005 - 09.2005
- Learned over different procedures of food preparation.
- Observed different kitchen chefs' preparation of sauces, breads and other items to gain knowledge in diverse cooking and baking techniques.
- Collaborated with staff members to create meals for large banquets.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Rotated with specialty chefs to learn pastry station and sauce preparation.
- Learned basic front office duties.
Education
Certificate - Sign Language Interpretation
Synergy Training Institute Limited
Online11.2021
Certificate - Occupational Health And Safety
Synergy Training Institute Limited
Online11.2021
Certificate - Events Management
Synergy Training Institute Limited
Online11.2021
Certificate - Public Health
Synergy Training Institute Limited
Online08.2021
Certificate - Airline Reservation & Travel Agent Operations
Synergy Training Institute Limited
Online08.2021
Associate Degree in Culinary Management - Culinary Management
T&T Hospitality And Tourism Institute
Chaguaramas, Trinidad2021
Certificate - Office Administration
SBCS Global Learning Institue
Saint Joseph09.2019
Diploma - Culinary Arts
Trinidad & Tobago Hospitality & Tourism Institute
Chaguaramas, Trinidad01.2011
No Degree - Secondary Education
South East Port of Spain Government Secondary
Port Of Spain, Trinidad06.2004
Skills
- Culinary Arts
- Food and Beverage Service
- Filing and data archiving
- Office administration
- Team Bonding
- Customer Service
- Hotel accommodations
- Telephone reservations
- Friendly service mentality
- Planning and Coordination
References
Ms Tiffiny Franco
868 799 7500
Mr Jason Mattooram
868 681 4944
Rev Gemma Legerton
868 687 5063
Ms Keisha Doorbal
Secartariat
NPMC
868 745 4375
Timeline
Reservations Agent
Caribbean Airlines
03.2022 - Current
Office Attendant, Receptionist/Switch Board
National Petroleum Marketing Company
10.2010 - 06.2021
Front Desk Supervisor, Breakfast Cook, Hostess, Housekeeping Assistant
INNAT87
03.2009 - 12.2009
Pantry/Banquet Attendant
Holiday Inn Express
04.2008 - 10.2008
Apprentice Chef
Accra Beach Hotel and Resort
07.2005 - 09.2005
Warehouse Attendant
The Caribbean Accessory Company
Certificate - Sign Language Interpretation
Synergy Training Institute Limited
Certificate - Occupational Health And Safety
Synergy Training Institute Limited
Certificate - Events Management
Synergy Training Institute Limited
Certificate - Public Health
Synergy Training Institute Limited
Certificate - Airline Reservation & Travel Agent Operations
Synergy Training Institute Limited
Associate Degree in Culinary Management - Culinary Management
T&T Hospitality And Tourism Institute
Certificate - Office Administration
SBCS Global Learning Institue
Diploma - Culinary Arts
Trinidad & Tobago Hospitality & Tourism Institute
No Degree - Secondary Education
South East Port of Spain Government Secondary
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