Summary
Overview
Work History
Education
Skills
Accomplishments
References
Personal Information
football
Timeline
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Kevern Clarke

Bon Accord

Summary

Dedicated and reliable individual excited to express interest in the role of a baton officer. Self-motivated with a drive for excellence and the ability to adapt to various environments. Strong candidate for this position with natural skills in building relationships and effective communication. Honest and hardworking, aligning perfectly with Caribbean Airlines' values. Robust background in ensuring precise aircraft weight and balance calculations and a strong security background. Committed to meeting and exceeding expectations to maintain high standards. Successfully coordinated load distribution to enhance flight safety and efficiency, demonstrating effective communication and problem-solving skills in high-pressure environments.

Overview

8
8
years of professional experience

Work History

AVSEC ( Aviation Security )

SWISSPORT
01.2019 - Current
  • Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
  • Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
  • Assisted in the prevention of unauthorized access to restricted areas through effective implementation of access control procedures.
  • Maintained accurate records of daily activities, incidents, and noteworthy observations for submission to management for review.
  • Demonstrated excellent decision-making abilities when faced with potentially dangerous situations, determining the most appropriate course of action to ensure safety.

Passengers service / loadsheet agent

Swissport Ltd
01.2019 - Current
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Streamlined cargo loading process, implementing efficient planning techniques and accurate calculations.
  • Consistently met tight deadlines while maintaining high levels of accuracy in all aspects of load control responsibilities.
  • Demonstrated strong problem-solving skills when facing challenges related to weather conditions or technical issues affecting aircraft loading processes.
  • Ensured timely departures by coordinating effective communication with diverse airport teams.
  • Optimized aircraft weight and balance by diligently calculating load distribution.
  • Prepared pre-trip weight and balance documentation for [Type] flights.

Receptionist

Gulf view Apts
01.2018 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Cashier

view port Ltd
01.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

CXC O'Levels - English, Information Technology, Human & Social Biology, Principles of Business

Mason Hall Secondary School
01.2017

Skills

  • Passenger screening
  • Access control
  • Security protocols
  • Surveillance techniques
  • Crisis management
  • Threat assessment
  • Baggage inspection
  • Incident reporting
  • Public safety awareness
  • Customer relations skills
  • Integrity and honesty
  • Stress tolerance
  • Customer service and assistance
  • Surveillance monitoring
  • Security station experience
  • De-escalation techniques
  • Passenger relations
  • X-ray machine operation
  • Cargo inspections
  • Airport certified employee - [area of expertise]
  • Customer service

Accomplishments

  • Corporal (CPL) at Trinidad & Tobago Cadet Force (2012-2018)
  • Head-Boy at Mason Hall Secondary (2014-2017)
  • Referee Official for The Trinidad & Tobago Football Association
  • Intro to Science, Technology, Engineering & Mathematics (STEM) Certificate
  • Certificate of Training, Initial weight and balance
  • Legal studies

References

  • Mr. Kern Thom, Teacher at Roxborough Secondary School, (868)-299-7328, Referee Mentor
  • Mr. Jason Smith, Coordinator at Swissport LTD, (868)-488-9801

Personal Information

Date of Birth: 12/30/00

football

I'M ACTUALLY A MATCH OFFICIAL SHORT AND SWEET IT  FEEL AT HOME WHEN I OFFICIATE A GAME IN FOOTBALL

Timeline

AVSEC ( Aviation Security )

SWISSPORT
01.2019 - Current

Passengers service / loadsheet agent

Swissport Ltd
01.2019 - Current

Receptionist

Gulf view Apts
01.2018 - 01.2019

Cashier

view port Ltd
01.2017 - 01.2018

CXC O'Levels - English, Information Technology, Human & Social Biology, Principles of Business

Mason Hall Secondary School

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Kevern Clarke