T’KEYAH SCOTT
Plymouth
Summary
Hard-working professional with 3-5 years of experience and a proven knowledge of customer service. Aiming to leverage my skills to successfully fill any available position at your company. Customer-oriented CSR with experience in service industry.
Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
7
7
years of professional experience
Work History
Waitress
Grafton Beach Resort
Black Rock, Tobago
05.2019 - 10.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Optical Assistant
Excellent Vision Optometrist
11.2018 - 02.2019
- Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
- Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
- Repair damaged frames •Obtain customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.
Administrative Assistant
Crafter’s Steak House & Grill
02.2018 - 10.2018
- Answer phone calls and direct calls to appropriate parties or take messages.
- Perform general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.
- Make travel arrangements for executives.
- Process Payroll Information.
Waitress
COCO REEF RESORT & SPA
Store Bay Local Road, Crown Point
11.2018 - 04.2019
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Counter Sales Agent
Aeropost Trinidad
Scarborough, Tobago
11.2019 - 07.2020
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Proactively managed client correspondence and recorded all tracking and communications.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Clerk
Tobago House Of Assembly DFSNRESD
Shirvan, TOB
04.2021 - Current
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Waitress
Comfort Inn & Suites
Scarborough, Tobago
07.2022 - 05.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Speyside High School
Speyside Tobago09.2017
High School Diploma -
Signal Hill Secondary School
2016
Skills
- Microsoft Office package: Microsoft Word, Excel, Access, Powerpoint
- Database operation: Microsoft Office Access
- Spanish : Intermediate – Writing and Speaking
- Basic Bookkeeping
- Speaking
- Inbound and Outbound Calling
- General office duties
- Payroll
- Spanish
Timeline
Waitress
Comfort Inn & Suites
07.2022 - 05.2023
Clerk
Tobago House Of Assembly DFSNRESD
04.2021 - Current
Counter Sales Agent
Aeropost Trinidad
11.2019 - 07.2020
Waitress
Grafton Beach Resort
05.2019 - 10.2020
Waitress
COCO REEF RESORT & SPA
11.2018 - 04.2019
Optical Assistant
Excellent Vision Optometrist
11.2018 - 02.2019
Administrative Assistant
Crafter’s Steak House & Grill
02.2018 - 10.2018
High School Diploma -
Speyside High School
High School Diploma -
Signal Hill Secondary School