Kevin Charles
Brooklyn
Summary
Accomplished Project Manager and Surgical Coordinator at NYU Langone Hospital, adept in project planning and advanced problem-solving. Spearheaded multiple projects, enhancing team performance and customer satisfaction. Proven track record in staff management and fostering innovation, significantly contributing to organizational goals. Demonstrates exceptional customer relations and collaboration skills, ensuring successful project outcomes and efficient surgical coordination.
Overview
21
21
years of professional experience
Work History
Project Manager
NYU Langone Hospital
04.2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Monitored project progress, identified risks and took corrective action as needed.
Surgical Coordinator
NYU Langone Hospital
06.2003 - 04.2020
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Coordinated with facilities to set up surgeries for Number Surgeon type.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
- Collaborated with multidisciplinary care teams to develop comprehensive perioperative plans tailored to individual patient needs and preferences.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
Education
Bachelor Of Arts - Business Administration
University At Buffalo
Buffalo, New York05.2003
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Customer Relations
- Staff Management
- Work flow planning
- Advanced problem solving
Timeline
Project Manager
NYU Langone Hospital
04.2020 - Current
Surgical Coordinator
NYU Langone Hospital
06.2003 - 04.2020
Bachelor Of Arts - Business Administration
University At Buffalo
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