Kevin Cumberbatch
Arima
Summary
As an emerging IT professional, I am seeking to gain hands-on experience as a System Analyst Trainee. I am highly motivated, eager to take on new challenges, and possess a strong work ethic. I am adaptable, results-driven, and committed to continuous growth and improvement.
Overview
12
12
years of professional experience
Work History
ITM Support Officer
Republic Bank Ltd
, Trinidad And Tobago
07.2024 - Current
- Evaluated CRM and account processing incidents to identify problems and provide solutions.
- Increased customer satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Improved internal processes to increase customer response times and employee productivity.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Troubleshoot hardware and software problems on computers.
- Provide technical support to customers via phone, email or teams.
Communications Technician - End Users Services (EUS)
Republic Bank Ltd
10.2023 - 07.2024
- Assisted in performing upgrades to existing communication infrastructure.
- Assembled and installed communication equipment. (Switches, routers, etc.)
- Disassembled equipment, inspecting, and repairing bank equipment.
- Coordinated with vendors and service providers to ensure equipment up to date and functioning properly.
- Provided technical support to internal customers experiencing communication problems.
- Conducted routine inspections on devices.
EUS Lab Clerical Clerk Project – Grade II
Republic Bank Ltd
04.2021 - 10.2023
- Handled incoming and outgoing equipment and packages, including preparation for shipping.
- Reviewed and verified accuracy of data entered into computer systems.
- Computed, recorded and proofread data or reports.
- Managed bank equipment inventory, and placed orders when necessary.
Ink Room Coordinator
Label House Group LTD
01.2016 - 01.2020
- Monitored inventory levels and ordered additional supplies as needed.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Logistics Assistant
LABEL HOUSE GROUP LTD
01.2013 - 01.2016
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Coordinated with vendors, carriers, and customers to manage freight costs and transit times.
- Coordinated with suppliers to ensure timely delivery of goods.
Education
Bachelor of Science - Information Technology
University of Bedfordshire
Park Square, Luton LU1 3JU, United KingdomSkills
- Networking troubleshooting
- Inventory management
- Computer Maintenance
- Task prioritization
- Problem-solving
Timeline
ITM Support Officer
Republic Bank Ltd
07.2024 - Current
Communications Technician - End Users Services (EUS)
Republic Bank Ltd
10.2023 - 07.2024
EUS Lab Clerical Clerk Project – Grade II
Republic Bank Ltd
04.2021 - 10.2023
Ink Room Coordinator
Label House Group LTD
01.2016 - 01.2020
Logistics Assistant
LABEL HOUSE GROUP LTD
01.2013 - 01.2016
Bachelor of Science - Information Technology
University of Bedfordshire
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