Kevin M David
Roystonia
Summary
Highly motivated and results-driven professional with over 20 years of experience in customer service, account management, and sales in the technology, telecommunications, and consumer goods industries. Proven expertise in managing client relationships and optimizing processes. Exceptional communicator with strong problem-solving and organizational skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Operations Coordinator
Imperial Productions Incorporated Limited
Couva
07.2022 - 12.2022
- Increased client satisfaction scores by 15% through efficient support service management
- Supervised a team, ensuring productivity and quality standards
- Implemented operational procedures reducing costs by 10%
Senior Customer Service Advocate | Account Manager (AG)
Telecommunications Services of Trinidad & Tobago (TSTT)
San Fernando
09.2003 - 07.2022
- Managed a portfolio of 300+ customers, achieving a 95% customer satisfaction rate
- Enhanced customer retention through long-term relationship management
- Resolved service issues 20% faster by collaborating with internal teams
- Conducted product demonstrations, increasing sales by 15% through upselling
- Reduced overdue accounts by 30% with effective debt management
Wholesale Coordinator
PriceSmart (Trinidad) Ltd
Chaguanas
10.2001 - 07.2002
- Exceeded sales targets by 10-25% through effective sales support
- Enhanced customer loyalty with positive member reviews
Manager | Supervisor | Merchandiser
Rhino Marketing
San Juan
09.1995 - 03.2000
- Achieved sales targets through strategic planning and process optimization
- Trained and developed recruits, enhancing team performance
Education
Master of Business Administration (MBA) - Entrepreneurial Management
Australian Institute of Business
Adelaide, Australia01.2018
Bachelor of Business Administration (BBA) - Management
Australian Institute of Business
Adelaide, Australia01.2017
Skills
- Account Management
- Sales and Marketing
- Customer Relationship Management (CRM)
- Problem Solving
- Presentation and Negotiation
- Customer Service and Support
- Training and Development
- Debt Management
- Microsoft Office Suite
Certification
- The Complete Business Analysis Fundamentals Course +Cert, UDEMY, 02/01/23
- Introduction to Service Management with ITIL 4, UDEMY, 10/01/22
- Introduction to Social Media Marketing, META, Coursera, 10/01/22
- Lean Six Sigma White Belt, The Council for Six Sigma Certification, 08/01/22
- Data Analytics 101, INCUS Services Ltd, 12/01/20
- Edexcel BTEC Level 5 Certificate in Management & Leadership, Brighton School of Business and Management, 08/01/13
- Ministerial and Leadership Training, Miracle Ministries School of Ministry & Tertiary Education, 10/01/01
Timeline
Business Operations Coordinator
Imperial Productions Incorporated Limited
07.2022 - 12.2022
Senior Customer Service Advocate | Account Manager (AG)
Telecommunications Services of Trinidad & Tobago (TSTT)
09.2003 - 07.2022
Wholesale Coordinator
PriceSmart (Trinidad) Ltd
10.2001 - 07.2002
Manager | Supervisor | Merchandiser
Rhino Marketing
09.1995 - 03.2000
- The Complete Business Analysis Fundamentals Course +Cert, UDEMY, 02/01/23
- Introduction to Service Management with ITIL 4, UDEMY, 10/01/22
- Introduction to Social Media Marketing, META, Coursera, 10/01/22
- Lean Six Sigma White Belt, The Council for Six Sigma Certification, 08/01/22
- Data Analytics 101, INCUS Services Ltd, 12/01/20
- Edexcel BTEC Level 5 Certificate in Management & Leadership, Brighton School of Business and Management, 08/01/13
- Ministerial and Leadership Training, Miracle Ministries School of Ministry & Tertiary Education, 10/01/01
Master of Business Administration (MBA) - Entrepreneurial Management
Australian Institute of Business
Bachelor of Business Administration (BBA) - Management
Australian Institute of Business
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