Kezia Scott
Gasparillo
Summary
Hardworking and reliable employee with strong written and oral communication skills. Offering efficiency, critical thinking and adaptability. Highly organized, proactive and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Columbus Communications Trinidad Limited, FLOW
Cunupia
11.2017 - Current
- Upheld strict quality control policies and procedures during customer interactions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Vacation Employee
Trinidad and Tobago Electricity Commission, TTEC
Couva
07.2016 - 08.2016
- Experience was gained in the Commercial Department, the Administrative Department and with Customer Relations.
Administrative Clerk
Dunstan William Soccer Academy, Marabella
12.2012 - 12.2015
- Delivered exceptional customer service through direct communication with clients and team members.
- Successfully gathered, compiled and processed registration data of the applicants.
Education
Bachelor of Science - International Relations Special
University of The West Indies
01.2018
San Fernando Central Secondary School
06.2014
Skills
- Courteous demeanor
- Conflict mediation
- Customer relations
- Clerical support
- Technologically savvy
Affiliations
Activities:
- Shift Contemporary Dance Company Member 2015-2018
- San Fernando West Youth League Secretary 2017-2018
- Rotaract Club of San Fernando Member 2018-2020
- E.V.P. Dance Academy Member 2018-Present
Achievements:
- Promoted to Team Lead at Columbus Communications 2024- Present.
- Miss E.V.P Dance Pageant 2019-2022
- Head Girl at San Fernando Central Secondary School 2012-2014
- Deputy Head Girl 2011-2012
Timeline
Customer Service Representative
Columbus Communications Trinidad Limited, FLOW
11.2017 - Current
Vacation Employee
Trinidad and Tobago Electricity Commission, TTEC
07.2016 - 08.2016
Administrative Clerk
Dunstan William Soccer Academy, Marabella
12.2012 - 12.2015
Bachelor of Science - International Relations Special
University of The West Indies
San Fernando Central Secondary School
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