Khadija Nicholas
Curepe
Summary
High performing banker with over 15 years of experience and expertise in collections and banking procedures in improving accounts receivable functions and performance with a proven track record of successfully applied recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts.
Overview
16
16
years of professional experience
Work History
Collections Agent
Term Finance Limited
02.2022 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by displaying empathy.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Create loans,updating client files and ensuring documents are signed by clients for successful restructures.
- Liaising with third party HR/ payroll for verifications of employee details
Collections Agent
RBC Royal Bank Limited
11.2008 - 01.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reached out to minimum 80 account holders daily.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Education
High School Diploma -
Sixth Form Government School
Mucurapo Road, St. James07.2008
High School Diploma -
Morvant Laventille Secondary School
Pelican Ext. Morvant07.2005
Skills
- Payment Arrangement
- Collections processing
- Account Management
- Change Management/Flexible
- New Hire Training
- Active listening abilities
- Call center experience
- Clear Communication
- Negotiation and Resolution
- Microsoft suite
references
Gary Edwards
C.E.O T&K Engineering Limited
868 678 7759
Neil Clarke
Team Lead CMR: RBC Royal Bank
868 749 4753
Timeline
Collections Agent
Term Finance Limited
02.2022 - Current
Collections Agent
RBC Royal Bank Limited
11.2008 - 01.2022
High School Diploma -
Sixth Form Government School
High School Diploma -
Morvant Laventille Secondary School
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