Khadijah Ollivierre
Summary
Detail-oriented Finance and Operations Professional with 5+ years of experience in accounts receivable, loan processing, procurement support, and financial reconciliation. Proven ability to manage high-volume transactions, resolve discrepancies, and maintain compliance with regulatory standards. Strong background in credit analysis, ACH processing, and financial reporting, with leadership experience overseeing team operations and performance tracking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Back Office Agent
Ascensos
Port of Spain , Trinidad and Tobago
07.2025 - 04.2026
- Communicated with over 100 debt consolidation companies daily to negotiate repayment plans.
- Processed over 100 bankruptcy cases daily while updating internal account systems.
- Posted 50 to 60 payments daily on charged-off accounts, ensuring accurate financial records.
- Reconciled approximately 90 customer accounts daily, resolving discrepancies to maintain account integrity.
- Managed customer inquiries and credit disputes within established 24 to 48 hour SLA.
- Investigated and addressed issues with returned payments and missing transactions to ensure accurate account records.
- Led a team of 12, providing operational support and guidance as team captain.
- Developed Excel-based tracking tools, generating weekly performance reports to enhance team visibility.
Procurement Clerical Assistant (OJT)
North Central Regional Health Authority
Arima, Trinidad and Tobago
06.2023 - 06.2025
- Processed 50 purchase requisitions daily, ensuring accuracy and timely fulfillment of procurement needs.
- Issued 100 RFQs daily, collaborating with suppliers to secure competitive pricing.
- Communicated with over 35 vendors daily to verify orders and confirm delivery schedules.
- Handled more than 60 receiving reports while maintaining comprehensive procurement records.
- Supported the purchasing officer in bid assessments and supplier selection procedures.
- Coordinated with accounts department to ensure timely vendor payments and maintain financial integrity.
- Managed issuance and recording of vendor checks, ensuring meticulous financial documentation.
Loans Officer
Island Finance Trinidad and Tobago Limited
Arima, Trinidad and Tobago
04.2022 - 06.2023
- Processed loan applications, ensuring compliance with KYC and thorough credit checks.
- Explained loan terms and repayment schedules to enhance customer understanding.
- Conducted 100+ outbound calls daily to drive loan sales and facilitate collections.
- Facilitated ACH transfers for more than 10 approved loans each day.
- Posted approximately 50 customer payments daily with full accuracy verification.
- Managed refunds, payoff checks, and account reconciliations efficiently.
- Assisted walk-in clients with requests such as settlement letters and loan status updates.
Barista
Starbucks
Trincity , Trinidad and Tobago
11.2021 - 04.2022
- Provided exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Executed cash and card transactions accurately, ensuring seamless payment processing.
- Maintained cleanliness of equipment and workspace for operational efficiency.
- Supported inventory management by tracking and restocking supplies, contributing to operational readiness.
Education
Associate of Science - Business Management
UWI School of Business And Applied Studies
Port Of Spain, Trinidad And Tobago 11-2022
High School Diploma -
St. Augustine Secondary School
St. Augustine, Trinidad And Tobago 06-2019
Bachelor of Science - Management Studies
UWI Global Campus
San Fernando, Trinidad And Tobago04-2026
Skills
- Accounts receivable
- Financial reconciliation
- Credit risk assessment
- Payment negotiation
- Data entry & Records Management
- Data analysis
- Microsoft 365 (Word, Excel, PowerPoint)
- Team leadership
Accomplishments
- Rookie of the year, Island Finance Trinidad and Tobago Limited, 2022 - Exceeded sales target
Certification
- Microsoft Word, Excel, and PowerPoint - Synergy Training Institute, 2021
- Medical Administrative Assistant - Synergy Training Institute, 2021
Timeline
Back Office Agent
Ascensos
07.2025 - 04.2026
Procurement Clerical Assistant (OJT)
North Central Regional Health Authority
06.2023 - 06.2025
Loans Officer
Island Finance Trinidad and Tobago Limited
04.2022 - 06.2023
Barista
Starbucks
11.2021 - 04.2022
Associate of Science - Business Management
UWI School of Business And Applied Studies
High School Diploma -
St. Augustine Secondary School
Bachelor of Science - Management Studies
UWI Global Campus