Khadine Mejias
Marabella
Summary
Dynamic Human Resources professional with extensive experience at South-West Regional Health Authority, excelling in policy writing and employee relations. Proven track record in conflict resolution and strategic planning, successfully enhancing workforce management and performance outcomes. Adept at coaching teams and fostering a collaborative environment to drive organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Human Resources Officer, Industrial Relations
South-West Regional Health Authority
09.2020 - Current
- Attends to Industrial Court Matters with Manager, Employee Relations
- Initiates investigations based on acts of misconduct
- Sanctions relevant letters relative to Industrial Relations Charges/Issues
- Coordinates Tribunal Hearings
- Coordinates Meetings with Unions to resolve Issues
- Attends Conciliation Sessions based on matters escalated at the Ministry of Labour
- Develops and enforces company policy and procedures relating to human resources activity
- Advises Management/Supervisors on the administration of proper Performance Management
- Resolves conflicts promptly among employees to keep workflows on task
- Facilitates Mediation Sessions to facilitate peer to peer conflict resolution
- Creates process improvements, policies, procedures and knowledge management to resolve employee discrepancies
- Facilitates creation of delivery and learning experiences by reviewing business strategies and new learning technologies
- Creates and implements highly effective and individualized human resource solutions clients
- Supervises an Industrial Relations Team of eight (8) Officers
Manager Human Resources Planning (Ag.)
South-West Regional Health Authority
03.2025 - 12.2025
- Coordinates the Manpower planning for the SWRHA
- Develops and enforces company policy and procedures relating to human resources activity
- Advises Management/Supervisors on the administration of staff issues and manpower coverage
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Manager Employee Relations (Ag.) Intermittent Periods
South-West Regional Health Authority
10.2024 - 01.2025
- Attends to Industrial Court Matters
- Initiates investigations based on acts of misconduct
- Sanctions relevant letters relative to Industrial Relations Charges/Issues
- Coordinates Tribunal Hearings
- Coordinates Meetings with Unions to resolve Issues
- Attends Conciliation Sessions based on matters escalated at the Ministry of Labour
Human Resources Officer II (Ag.), Employee Services
South-West Regional Health Authority
02.2014 - 09.2020
- Managed the processing of Increments
- Prepared Memorandum for the Payment of Increments
- Managed the Employee Assistance Program
- Conducted Orientation for New Employees on Leave Administration
- Assisted with the Management of the Registry and Registry Procedures
- Conducted routine training sessions with all members of staff within the Unit
- Managed the Motor Vehicle VAT/TAX Exemption for Medical Officers
- Conducted training on the Performance Management Module in Outreach Sessions
- Developed and enforced company policy and procedures relating to human resources activity
- Facilitated creation of delivery and learning experiences by reviewing organizational strategies and new learning technologies
Senior Human Resources Officer (Ag.), Employee Services
South-West Regional Health Authority
12.2014 - 12.2019
- Developed and enforced company policy and procedures relating to human resources activity
- Conducted ongoing Training Sessions for Development of Staff on Leave Administration
- Conducted ongoing Training Sessions on Performance Management and the Award of Increments
- Initiated a plan for the clearance of Contracted Terminal Benefits
- Ensured staff were compliant with the Codes of Conduct
- Performed random Audits on the functions of the Unit
- Approved Increment submissions
- Verified Approvals for Leave
- Aligned all functions to the overall strategic goal of the Organization
- Advised Junior staff on Leave issues
- Verified and signed Job letters
- Responded to request for information and queries from external parties
Human Resources Officer I, Recruitment & Selection
South-West Regional Health Authority
06.2012 - 02.2014
- Developed advertisements, recruited candidates and schedule interviews to fill vacant positions
- Supported top talent identification processes by interviewing candidates and executing orientation and benefits processes
- Reviewed referral candidates and contacted qualified individuals to request applications
- Conducted interviews to gain additional insight into professional background and skill set
- Conducted employment verification and background investigation to facilitate the hiring process
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies
- Prepared acting documentation for Monthly Paid staff
- Prepared documentation for renewal of Contracts
- Prepared Return of Personnel for Personnel for HR Staff
- Maintained Databases
- Supervised Junior Staff
- Processed Contract Gratuity
Human Resources Assistant II (Ag.), Industrial Relations
South-West Regional Health Authority
03.2010 - 05.2012
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR Department
- Research and Draft Policies
- Processed paperwork related to grievances, performance evaluations, classifications and employee leave of absence
- Assisted in conducting investigations and gathering information on issues pertaining to Industrial Relations Matters
- Facilitated orientation for new employees on Industrial Relations Processes
- Prepared Letters relevant to Industrial Relations charges/issues
- Prepared documents for Union Meetings
- Processed Dispensation Letters
- Managed the Group Health Plan for Daily Rated Workers
- Approved Temporary Appointments/Acting for Daily Rated Workers
Human Resources Assistant I, Employee Services
South-West Regional Health Authority
07.2007 - 03.2010
- Created, organized and maintained employee personnel files
- Assisted in the Preparation of Job Letters
- Processed Leave for various categories of staff
- Assisted with the maintenance of the Registry and Registry Procedures
- Prepared Vacation Leave Return of Personnel
- Assisted with the processing of Motor Vehicle VAT/TAX Exemptions
- Responded to staff queries on Leave
Collections Adjuster
Island Finance of Trinidad & Tobago
05.2006 - 07.2007
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Secured payments by following up with customers which disregarded promise to pay
- Interviewed customers to determine reasons for delinquency, source of income and next pay date of build solutions for financial issues
- Utilized talents and expertise to locate customers with aged accounts
- Worked closely with delinquent account holders to collect and reconcile account through approved channels
- Routinely contacted account holders with balances over 90 and 120 days past due to resolve delinquencies
Education
MBA - General Management
University of Bedfordshire – School of Higher Education
San Fernando10.2020
Diploma - Finance & Accountancy
Heriot Watt University – School of Higher Education
San Fernando04.2015
Bsc - Management Studies
University of the West Indies
St Augustine02.2011
Certificate - Labour Laws in Trinidad & Tobago
Employers Consultative Association
San Juan09.2010
Certificate - Human Resource Management
University of the West Indies
San Fernando01.2004
Skills
- Policy writing
- Employee relations
- Investigative techniques
- Conflict resolution
- Performance management
- Labor laws compliance
- Strategic planning
- Workforce management
- Human resources strategy
- Communication skills
- Negotiation skills
- Adaptability
- Team leadership
- Problem solving
- Coaching and mentoring
- Goal setting
- Data analysis
Certification
- Mediation Skills, Conflict Mediation Resolution Centre
- Digital Human Resources/Human Resource Analytics, School of Higher Education Limited
- Industrial Relations in Non-Conventional Times, Trinidad & Tobago Supply Chain Solutions
- Effective Leadership, Communication Mediation Services Division
- Supervisory Management, School of Higher Education Limited
- Degrees of Deception – Fighting Credentials & CV Fraud, ACTT
- Mastering the Hiring Process, ECA
- Managing Leave, ECA
- Exceptional Customer Service – Level I, Petrotrin
- Records Management, SWRHA
- Stress Management, SWRHA
- Total Quality Management, SWRHA
- Development Sessions for Supervisors and Middle Managers, SWRHA
- Project Management for Event Planners, Arthur Lok Jack GSB
Projects
Instrumental in roll out of Sexual Harassment Policy.
Led team in Communication Strategy – Compliance in achieving the desired hours of work.
Successful Completion of the Point Fortin Hospital Recruitment.
Achieved the re-alignment of the Reporting Relationship of Medical Orderlies within the San Fernando General Hospital.
Development of the SWRHA’s Increment Policy.
Initiated the movement of files from the Employee Services Unit to the various HR sub-units in the Community
References
- Mr Keston Joseph, Disaster Coordinator, South-West Regional Health Authority, 1 (868) 682-5698
- Ms Nicole Simon-Johnson, Senior Human Resources Officer, Employee Services, South-West Regional Health Authority, 1 (868) 385-4252
Timeline
Manager Human Resources Planning (Ag.)
South-West Regional Health Authority
03.2025 - 12.2025
Manager Employee Relations (Ag.) Intermittent Periods
South-West Regional Health Authority
10.2024 - 01.2025
Senior Human Resources Officer, Industrial Relations
South-West Regional Health Authority
09.2020 - Current
Senior Human Resources Officer (Ag.), Employee Services
South-West Regional Health Authority
12.2014 - 12.2019
Human Resources Officer II (Ag.), Employee Services
South-West Regional Health Authority
02.2014 - 09.2020
Human Resources Officer I, Recruitment & Selection
South-West Regional Health Authority
06.2012 - 02.2014
Human Resources Assistant II (Ag.), Industrial Relations
South-West Regional Health Authority
03.2010 - 05.2012
Human Resources Assistant I, Employee Services
South-West Regional Health Authority
07.2007 - 03.2010
Collections Adjuster
Island Finance of Trinidad & Tobago
05.2006 - 07.2007
MBA - General Management
University of Bedfordshire – School of Higher Education
Diploma - Finance & Accountancy
Heriot Watt University – School of Higher Education
Bsc - Management Studies
University of the West Indies
Certificate - Labour Laws in Trinidad & Tobago
Employers Consultative Association
Certificate - Human Resource Management
University of the West Indies