Khaia Regis
Tacarigua,Trinidad & Tobago
Summary
Driven professional with talent for leadership and customer service. Possesses strong organizational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team. Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and some marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Prestige Holdings Ltd. (Starbucks)
Trincity
05.2018 - Current
- Developed a team-oriented environment by implementing effective leadership strategies.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted the store's reputation for excellence through meticulous upkeep, product presentation, and customer satisfaction by 8% within five months.
- Streamlined operations to maximise efficiency and minimise waste.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Maintained an organised stock room for easy accessibility of goods.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Formulated marketing and advertising strategies for continuous business growth.
- Managed staff rosters, ensuring adequate coverage during peak times.
Education
Bachelor of Science - Food Science & Technology
University of Trinidad and Tobago (UTT)
Trinidad & Tobago 09.2016 - 11.2019
Skills
- Operational optimisation
- Self motivated
- Customer service skills
- Team building skills
- Sales driven
- Good communicator
- Sales KPI management
Affiliations
- Reading
- Baking & Cooking
- Outdoor Recreation
References
References available upon request.
Timeline
Store Manager
Prestige Holdings Ltd. (Starbucks)
05.2018 - Current
Bachelor of Science - Food Science & Technology
University of Trinidad and Tobago (UTT)
09.2016 - 11.2019
Similar Profiles
KIMBERLY RICHARDSONKIMBERLY RICHARDSON
QA Manager at Prestige Holdings LimitedQA Manager at Prestige Holdings Limited
Trisha BakshTrisha Baksh
Brand Lead- KFC at Prestige Holdings LtdBrand Lead- KFC at Prestige Holdings Ltd
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks