Khaylah Ramnath
California,
Summary
Detail-oriented professional with a strong foundation in banking and finance, complemented by management experience in retail and commerce. Seeking to apply my financial acumen and customer service skills as a Junior Credit Administrator at The Maritime Financial Group. Committed to supporting credit operations, ensuring accuracy in financial processes, and contributing to the company’s success through diligent and efficient service.
Overview
2
2
years of professional experience
Work History
Manager of Operations
Cash Savers
Mustang, Oklahoma
02.2024 - 09.2024
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
Bank Teller
International Bank of Commerce
Oklahoma City
06.2023 - 09.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Customer Service Representative
JTA Supermarkets
Couva
09.2022 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
MIRACLE MINISTRIES PENTECOSTAL HIGH SCHOOL
Mc Bean, Couva, Trinidad And Tobago06-2022
Skills
- Multitasking
- Communication & Interpersonal skills
- Teaching
- Team player
- Emphatic attitude
- Point of Sale (POS) Systems
References
Provided on request
Timeline
Manager of Operations
Cash Savers
02.2024 - 09.2024
Bank Teller
International Bank of Commerce
06.2023 - 09.2024
Customer Service Representative
JTA Supermarkets
09.2022 - 04.2023
High School Diploma -
MIRACLE MINISTRIES PENTECOSTAL HIGH SCHOOL