KHEA KERRISHA BONNETT
Trincity
Summary
A position where ambition and punctuality would add value.
Professional with comprehensive experience in law enforcement, consistently ensuring public safety and effective community policing. Strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Woman Police Officer
Ministry of National Security Trinidad and Tobago Police Service
Port Of Spain, Trinidad And Tobago
05.2017 - Current
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Answered emergency calls for help from citizens and business owners.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Conducted searches of individuals, vehicles and premises.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Customer Service Representative
Digicel
Digicel, Trincity Mall
11.2015 - 05.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Gathered, organized and input information into digital database.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Wonderful World
Trincity Mall
10.2014 - 11.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Stridon Shoe's Store
Trincity
09.2014 - 10.2014
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Library Clerical Assistant
Ministry Of Labour ( On The Job Training)
Maloney Library, Maloney Gardens
01.2012 - 01.2013
- Experiences: School camps
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Supported staff on special assignments and ad hoc projects.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
Summer Camp Teacher
Ministry of Labour ( On the Job Training)
Maloney Library, Maloney Gardens
07.2011 - 08.2011
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, promoting a well-rounded educational experience for campers.
- Implemented hands-on learning experiences to foster a fun and engaging summer camp atmosphere.
- Facilitated outdoor activities that promoted physical fitness, teamwork, and problem-solving skills among campers.
- Developed and implemented classroom routines to address varying student needs.
- Organized and led field trips to various local attractions, enhancing the overall camp experience for attendees.
Call Center Sales Representative
Direcone Calling Center
Port Of Spain, Trinidad And Tobago
08.2010 - 11.2010
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Customer Service Representative
Shoppers Freezone
Port of Spain
06.2010 - 08.2010
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
Child Care Attendant
First Step Nursery
Arima, Trinidad And Tobago
12.2009 - 12.2009
- Maintained a clean, organized, and inviting classroom environment conducive to learning and exploration for children of all ages.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Enhanced child development by creating age-appropriate activities and play-based learning experiences.
- Monitored children's activities to verify safety and wellbeing.
- Encouraged children to develop healthy social and emotional skills.
Education
High School Diploma -
Arima Secondary Comprehensive School
Arima, Trinidad And Tobago06-2012
High School Diploma -
Corpus Christi College
Diego Martin, Trinidad And Tobago07-2009
Secondary School -
Mt Hope Jnr Secondary School
Mt Hope Jnr Secondary School09-2004
Skills
- Keyboarding Skill
- Communicate Effectively
- Write functional reports
- Strategies for effective cover letter and Resume writing
- How to answer interview questions properly
- Applying Office Procedures
- Performing receptionist duties
- Microsoft Access (Basic)
- Microsoft Excel (Basic- Intermediate)
- Observing and Practicing Occupational Health and Safety
- Applying fundamental concepts of the use of the personal computer
- Call center customer service
- Goal-oriented mindset
- Health and safety
- Age-appropriate activities
- De-escalation techniques
Certification
Skill for the automated office ( Computer )Youth Training Employment Partnership Programme December 2009 - May -2010
- Keyboarding Skill
- Communicate Effectively
- Write functional reports
- Strategies for effective cover letter and Resume writing
- How to answer interview questions properly
- Applying Office Procedures
- Performing receptionist duties
- Microsoft Access (Basic)
- Microsoft Excel (Basic- Intermediate)
- Observing and Practicing Occupational Health and Safety
- Applying fundamental concepts of the use of the personal computer
- Certificate of Acquired Competencies (Level 1)
Going to the beach
Taking long drives to the beach to spend time with family and friends.
hobbies
- Riding Bike
- Reading
- Shopping
- Traveling
Additional Information
Child Care (Youth Training Employment Partnership Programme)
Timeline
Woman Police Officer
Ministry of National Security Trinidad and Tobago Police Service
05.2017 - Current
Customer Service Representative
Digicel
11.2015 - 05.2017
Customer Service Representative
Wonderful World
10.2014 - 11.2015
Customer Service Representative
Stridon Shoe's Store
09.2014 - 10.2014
Library Clerical Assistant
Ministry Of Labour ( On The Job Training)
01.2012 - 01.2013
Summer Camp Teacher
Ministry of Labour ( On the Job Training)
07.2011 - 08.2011
Call Center Sales Representative
Direcone Calling Center
08.2010 - 11.2010
Customer Service Representative
Shoppers Freezone
06.2010 - 08.2010
Child Care Attendant
First Step Nursery
12.2009 - 12.2009
High School Diploma -
Arima Secondary Comprehensive School
High School Diploma -
Corpus Christi College
Secondary School -
Mt Hope Jnr Secondary School