Kianna Greene
Trinidad ,14 # Edinburgh 500 Chaguanas
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Church Usher
Covenant Life Transformation Ministries
04.2022 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Worked with other staff members to facilitate smooth flow of operations.
- Monitored entrance and exit of venue to guarantee safety of guests.
Customer Service Associate
G&G Enterprises
09.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Volunteer
Vacation Bible School
07.2018 - 08.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Diploma in Advanced Discipleship And Leadership -
Covenant Life Transformation Ministries
Mt. Hope 08.2023
High School Diploma -
Holy Faith Convent Couva
Couva 07.2022
Skills
- Collaborative Environments
- Motivating Others
- Mindfulness
- Friendliness
- Active Listening
- Conflict - Resolution
Certification
Certificate in Caribbean Vocational Qualification in Photography
Timeline
Customer Service Associate
G&G Enterprises
09.2022 - 03.2023
Church Usher
Covenant Life Transformation Ministries
04.2022 - Current
Volunteer
Vacation Bible School
07.2018 - 08.2020
Diploma in Advanced Discipleship And Leadership -
Covenant Life Transformation Ministries
High School Diploma -
Holy Faith Convent Couva
Certificate in Caribbean Vocational Qualification in Photography
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