Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberley Donatien

Barataria

Summary

Dynamic Customer Service Representative with proven expertise in claims processing and compliance management at First Citizens Bank Limited. Adept at enhancing customer relationships and resolving complex issues, I leverage strong analytical skills and meticulous attention to detail to drive efficiency and accuracy in financial reporting and documentation.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative - Trust

First Citizens Bank Limited (Trustee Services Department)
06.2015 - Current

Assessed and verified incoming claims for interest subsidies and defaulted loans from HELP and USGL Funds.

Processed payments for approved interest subsidy claims and referred defaulted students to collections agency.

Updated PROFILE system with new defaulted loans and payments received from collections agency.

Calculated Basic Prime Lending Rates for HELP and USGL Funds, communicated rates to Lending Banks.

Responded to queries from students, Lending Banks, and collections agency regarding HELP and USGL Funds.

Maintained fees register and prepared billing statements for all trust clients.

Supported Trust Administrator in pledging, releasing, and reconciling statutory fund assets, providing reports to regulators.

Ensured compliance with legal documentation by maintaining records of specific powers of each Trust.

Temporary Clerk Typist

First Citizens Bank Limited (Trustee Services Department)
06.2014 - Current

Typed correspondence, including letters and memos, for departmental use.

Maintained organized filing system for incoming and outgoing correspondence and all investment documents.

Liaised with internal and external stakeholders to gather information for report submissions.

Processed claims from various lending banks efficiently.

Collated data and prepared responses for audit confirmations as necessary.

Prepared bond certificates adhering to regulatory standards.

Ensured proper maintenance of the filing system for easy retrieval of documents.

Bank Reconciliation Clerk

National Lotteries Control Board
11.2006 - 11.2011

Generated Bank Reconciliation Statements for all bank accounts utilizing Great Plains module.

Reconciled current account bank statements with general ledger entries.

Compiled Online Games Advance Sales Report, including daily and monthly journal entries.

Investigated unusual entries in Bank Statement Analysis to maintain accuracy.

Prepared stale dated cheques and updated relevant journal listings.

Posted bank-related journals and recorded Deposit Slip information efficiently.

Maintained electronic cheque register to enhance accountability and tracking.

Accounts Clerk 3

National Lotteries Control Board
01.2006 - 11.2006

Compiled weekly sales and financial reports for online sales activities.

Ensured accurate processing of GTECH's weekly sales invoices.

Managed payment collections for Classical tickets from online agents.

Created a listing of delinquent agents in arrears to facilitate follow-up.

Investigated customer account discrepancies and resolved queries.

Generated monthly sales and financial statistical reports to track performance.

Prepared IMG cashed report and IMG sales report on a monthly basis.

Verified accuracy of Classic and ING ticket 2% commission vouchers.

Education

Bachelor of Science - Business Administration

U.W.I. Roytec
Port-of-Spain
01-2009

Caribbean Examination Council (CXC) -

St Dominic'c Convent
Malick, Barataria

Skills

  • Claims processing and payment reconciliation
  • Record keeping and documentation
  • Compliance management
  • Customer relationship management
  • Attention to detail
  • Data analysis and collection
  • Effective communication skills
  • Problem solving and resolution
  • Time management
  • Microsoft Office expertise, including Excel
  • Complaint handling and client relations
  • Assertiveness and teamwork

Certification

Computer Skills

School of Business and Computer Science Ltd. (SBCS) June 30th 2009 to July 02nd 2009

Certificate of Microsoft Certified Applications Specialist (MCAS) - Training in Word 2007 Basic & Intermediate Levels

BorderCom International 2000

Certificate of Excellence in Microsoft Office User Specialist Core User:

· Microsoft Word 2000

· Microsoft Excel 2000

· Microsoft Access 2000

· Microsoft PowerPoint 2000

· Microsoft Outlook 2000

Training:

Arthur Lok Jack Graduate School 2006

Developing Customer Driven Competencies Workshop

Timeline

Customer Service Representative - Trust

First Citizens Bank Limited (Trustee Services Department)
06.2015 - Current

Temporary Clerk Typist

First Citizens Bank Limited (Trustee Services Department)
06.2014 - Current

Bank Reconciliation Clerk

National Lotteries Control Board
11.2006 - 11.2011

Accounts Clerk 3

National Lotteries Control Board
01.2006 - 11.2006

Bachelor of Science - Business Administration

U.W.I. Roytec

Caribbean Examination Council (CXC) -

St Dominic'c Convent
Kimberley Donatien