Kimberly Browne-Ali Bocas

Led integration of dolphin platform across pharmacy networks following promotion. Optimized onboarding workflows and account management processes to drive high activation rates. Formulated implementation strategies utilizing pharmacy archetypes and customer journey mapping for improved decision-making. Conducted staff training and created performance tracking systems to meet engagement and activation goals.

Monitored regulatory changes, advised on compliance strategies to mitigate risks, and
maintained stakeholder relations to foster collaboration.
•Provided regular updates on government operations to private sector and relevant
stakeholders, facilitating alignment and informed decision-making.
•Managed membership and international relations, prepared meeting minutes and
notes, and represented interests in diplomatic and business missions across public and
private sectors.
• Coordinated logistics in Port of Spain

• Organized events such as webinars, workshops and conferences.
• Provided administrative support to the Communications Manager by scheduling meetings, preparing agendas and taking minutes.
• Collaborated with internal teams on developing effective communication strategies for various projects.
• Conducted market research surveys to identify potential business opportunities.
• Participated in brainstorming sessions to come up with innovative ideas for new projects.
• Assisted Unit Manager in preparing project plans, schedules, and budgets.
• Organized and maintained project documents and records.
• Provided administrative support to the Trade and Business team including scheduling meetings, coordinating travel, ordering supplies.
• Prepared reports on project progress and performance metrics.
• Compiled data from various sources for use in reports or presentations.
• Performed research related to projects as requested by the Manager and CEO.
• Developed processes and procedures to ensure efficient workflow of projects (Standard Operating Procedures)
• Created communication materials such as newsletters, brochures, emails to promote projects internally and externally.
• Reviewed and analyzed import and export data to identify discrepancies in trade compliance regulations.
• Coordinated in the development and implementation of procedures for trade operations, including customs clearance processes.
• Conducted research to stay current on new government regulations related to global trading practices.
• Ensured that all documents were prepared accurately and submitted in a timely manner according to relevant rules and regulations.
• Established strong relationships with external partners such as freight forwarders, brokers, carriers.
• Organized and coordinated all meeting logistics, including travel, accommodations and venues.
• Provided administrative support for on-site meetings, such as greeting attendees, organizing materials and taking minutes.
• Coordinated catering services for conferences, seminars and other gatherings.
• Monitored membership database for accuracy and completeness of data.
• Provided strategic advice and guidance to clients on business development, operations and financial planning.
• Provided technical advice and guidance to government officials on policy development initiatives.
• Researched, analyzed, and evaluated existing policies to identify potential areas of improvement.
• Conducted stakeholder interviews to gather feedback on current and proposed policies.
• Developed detailed reports outlining the results of data analysis projects.
• Analyzed relevant legislation, regulations, and other legal documents for accuracy and compliance with applicable laws.
• Collaborated with various departments across multiple levels of government to develop effective strategies for policy implementation.
• Participated in meetings with external stakeholders to discuss ongoing projects and provide updates on progress.
• Prepared written summaries and briefings detailing key points from meetings with external stakeholders.
• Monitored developments in public administration theory and practice to inform policy decisions.

Oversaw daily operations of family-owned landscaping business during leadership transition, ensuring service continuity and quality. Acted as primary point of contact for clients, maintaining clear communication and timely service delivery. Coordinated onboarding of new clients, including consultations, quotations, and service scheduling. Prepared, reviewed, and executed client service contracts to establish clear agreements. Managed invoicing, payment collection, and financial record-keeping to ensure accurate tracking. Organized records for contracts, payments, and client agreements for efficient access. Scheduled and coordinated labor, equipment, and service timelines to optimize operations.

• Assisted in the filling of prescriptions, including counting, pouring and labeling pills.
• Maintained records of medications dispensed to patients.
• Provided customer service to patients by answering questions regarding their medication.
• Received verbal and written prescriptions from physicians for patients.
• Verified patient information on prescription orders.
• Restocked shelves with pharmaceutical products as needed.
• Monitored drug interactions and provided advice to customers about potential side effects of certain medications.
• Assisted pharmacists with compounding medications upon request.
• Operated automated dispensing systems according to established procedures.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Interpreted and processed medication orders under supervision of pharmacist.