Kimberly Pascall
Piarco
Summary
A result-driven individual with 7 years of experience providing exceptional customer service. Dedicated to delivering prompt and efficient support, ensuring maximum customer satisfaction and fostering long-term relationships. Committed to strengthening customer experiences with positivity and professionalism when answering requests.
Overview
7
7
years of professional experience
Work History
Clerical Assistant
Republic Bank Ltd.
08.2019 - Current
- Assist with technical/network issues employees experience, such as printing issues, application issues connectivity issues.
- Provide clerical support to employees by copying, faxing, and filing documents.
- Interact with customers by phone, email, or in-person to provide information.
- Respond to inquiries from callers seeking information.
- Prepare Letters of Administration for deceased customers.
- Assist with the maintenance of stationery supplies
Clerk, Human Resources Department
Eastern Regional Health Authority
04.2017 - 08.2019
- Prepared payroll instructions for staff
- Managed staff's leave (sick, vacation, bereavement, etc)
- Managed staff's pay increase
Clerk, Administration Department
National Training Agency
01.2016 - 01.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Education
Bsc - Biology (with Honours)
University of West Indies
09.2015
CAPE Diploma - Sciences
Arima Central Secondary School
09.2012
High School Diploma -
Bishop Anstey High School East
09.2010
Skills
- Basic Spanish and French at Centre for Learning Languages University of West Indies
- Certified by UWI Open Campus in Microsoft Applications
- Excellent time management
- Excellent communication skills
Accomplishments
- I created an electronic final system while working at Eastern Regional Health Authority, resulting in a decrease in expense for copy paper and improving the efficiency of sharing information.
- Assisted in digitizing signature sharing at Republic Bank Ltd, reducing expense for copy paper and shortening completion timeframe.
Timeline
Clerical Assistant
Republic Bank Ltd.
08.2019 - Current
Clerk, Human Resources Department
Eastern Regional Health Authority
04.2017 - 08.2019
Clerk, Administration Department
National Training Agency
01.2016 - 01.2018
Bsc - Biology (with Honours)
University of West Indies
CAPE Diploma - Sciences
Arima Central Secondary School
High School Diploma -
Bishop Anstey High School East
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