KIMBERLY RICHARDSON
Trestrail Lands, D'Abadie
Summary
Accomplished QA Manager with a proven track record at Prestige Holdings Limited, enhancing quality assurance practices and team performance. Expert in industry standards compliance and continuous improvement implementation, I have significantly contributed to operational excellence driven by customer satisfaction. Skilled in training and mentoring, my leadership has developed an appreciation for fostering a food safety culture.
Overview
20
20
years of professional experience
Work History
QA Manager
Prestige Holdings Limited
Port Of Spain
09.2021 - Current
- Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
- Managed daily activities of QA Specialists such as setting goals, providing guidance and assigning tasks.
- Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards. This includes, developing and implementing a SQF Food Safety Management System (Fundamentals- Intermediate), at 2 warehousing locations.
- Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards (SQF Fundamentals, YUM, SBX, SBW, TGI) and regulatory requirements.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Conducted root cause analysis to identify defects in a timely manner.
- Fielded customer complaints and rectified service issues.
- Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
- Maintained up-to-date knowledge about industry trends in Quality Assurance field.
QA Specialist
Prestige Holdings Limited
Port Of Spain
07.2016 - 09.2021
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
- Managed customer complaints, coordinating investigations, and ensuring effective resolutions.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Identified quality problems and recommended solutions.
- Determined training needs of staff and organized training interventions to achieve quality standards.
Documentation Management Support (DMS) Clerk
First Citizens Bank Limited
02.2015 - 06.2016
- Documentation maintenance
- Reviews vouchers and documentation for discrepancies (such as retention of unprocessed cheques or inadvertent deposits in self deposit envelopes)
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Food and Drugs Officer
Ministry of Health
09.2013 - 11.2015
- Appointed the Powers of a Food and Drugs Inspector Jan 2015
- Conducted routine Supermarket and Pharmacy Inspections
- Provided consultations to clients (walk-ins, telephone and email)
- Administrative Office Duties
Quality Assurance Technician
Industrial Chemicals Supply Company Limited
04.2012 - 09.2013
- Monitor and audit operation processes to ensure optimal product quality
- Maintain and improve customer satisfaction through Research and Development
- Randomly selected products at various stages of production for evaluation.
- Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.
- Utilized root cause analysis techniques to identify and rectify quality-related problems.
- Recommended changes in procedures or specifications when necessary.
- Ensured that all products meet customer requirements prior to shipping.
- Reviewed and updated quality assurance policies and procedures.
- Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
Quality Management System Assistant
SCL (Trinidad) Ltd.
02.2010 - 04.2012
- Assisted in award of ISO (9001:2008) certification by DQS Inc
- Assist in the development, implementation and maintenance of QMS procedures
- Internal audits
- Analyzed operating system or application log files regularly to verify proper system performance.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Medical Laboratory Technician
Port Of Spain General Hospital
06.2009 - 02.2010
- Sample preparation-centrifugal, microbial plate streaking, microscopic slides for microfilming and microscopy
- Followed laboratory guidelines for handling biological specimens.
Assistant Supervisor (part-time)
The University Of The West Indies
09.2007 - 05.2009
Customer Service Representative (CSR)
First Citizens Bank
San Juan
06.2008 - 08.2008
- Open/closed and renewal of accounts
- Performed account/file maintenance/amendment functions
- Assisted in the preparation of drafts and travelers cheques
- Assisted with filing
- Prepared Manager’s cheques
- Issued ATM and Credit Cards
- Responded to customer requests, enquiries and incoming calls
- Minimal training in Profile
Clerical Assistant
First Citizens Bank
06.2007 - 08.2007
- File maintenance
Assistant Laboratory Technician
ASJA Girls’ College (Tunapuna)
03.2006 - 08.2006
Data entry (Trainee)
Water and Sewerage Authority
06.2005 - 09.2005
Education
Certificate - Certified HACCP Principles & GDPs Food Storage/Dis
EHACCP.org Food Safety Training Resources
12-2024
Certificate - SQF Internal Auditor Training, Edition 9
Registrar Corp
11-2024
Certificate - Mastering SQF, Edition 9: Storage And Distribution
Registrar Corp
11-2024
Certificate - Accident, Causation And Investigation
Cipriani College of Labour And Cooperative Studies
03-2024
Certificate of Training, PCQI - FSPCA Preventive Controls For Human Food
FSPCA
10-2023
Certificate - Hazard Identification & Risk Assessment
The Energy Chamber
10-2023
Certificate - Advanced Risk Assessment For Food Manufacturers
CARIRI
05-2022
MSc. - Food Science and Technology
The University of The West Indies
12-2020
Certificate - Internal Quality Auditor ISO 9001
QUAL-ECO
08-2010
BSc. - Chemistry, Analytical Chemistry, Biochemistry
The University Of The West Indies
01.2009
Advanced Level - Chemistry, Biology
Sixth Form Government School
01.2004
GCE Ordinary Level - Additional Mathematics
Sixth Form Government School
01.2003
CXC Ordinary Level - Mathematics, English, Biology, Social Studies, Chemistry, Physics, Information Technology
Tranquillity Government Secondary School
01.2002
Skills
- Continuous improvement implementation
- Industry standards compliance
- Training and mentoring
- Team building and motivation
- Documentation and reporting
- Requirements analysis and validation
Hobbies and Interests
- Swimming
- Reading
- Music
References
- Wayne Watts, The Ministry of Health, Food and Drugs Inspector 1, (868) 623-5242, (868) 468-0072
- Brenda Albino, SCL (Trinidad) Limited, Human Resource Officer, (868) 675-5555, (868) 705-8433
- Patsy James-Singh, National Insurance Board of Trinidad and Tobago, Authorised Officer #21906 (retired), (868) 756-0782
Accomplishments
- UWI Faculty of Engineering: Angostura Limited Prize for student obtaining the highest mark in course (FOST 6000) Food Process Engineering (2014/2015)
- UWI Faculty of Engineering: NAMDEVCO Prize for student obtaining the highest mark in course (FOST 6003) Food Chemistry (2014/2015)
Timeline
QA Manager
Prestige Holdings Limited
09.2021 - Current
QA Specialist
Prestige Holdings Limited
07.2016 - 09.2021
Documentation Management Support (DMS) Clerk
First Citizens Bank Limited
02.2015 - 06.2016
Food and Drugs Officer
Ministry of Health
09.2013 - 11.2015
Quality Assurance Technician
Industrial Chemicals Supply Company Limited
04.2012 - 09.2013
Quality Management System Assistant
SCL (Trinidad) Ltd.
02.2010 - 04.2012
Medical Laboratory Technician
Port Of Spain General Hospital
06.2009 - 02.2010
Customer Service Representative (CSR)
First Citizens Bank
06.2008 - 08.2008
Assistant Supervisor (part-time)
The University Of The West Indies
09.2007 - 05.2009
Clerical Assistant
First Citizens Bank
06.2007 - 08.2007
Assistant Laboratory Technician
ASJA Girls’ College (Tunapuna)
03.2006 - 08.2006
Data entry (Trainee)
Water and Sewerage Authority
06.2005 - 09.2005
Certificate - Certified HACCP Principles & GDPs Food Storage/Dis
EHACCP.org Food Safety Training Resources
Certificate - SQF Internal Auditor Training, Edition 9
Registrar Corp
Certificate - Mastering SQF, Edition 9: Storage And Distribution
Registrar Corp
Certificate - Accident, Causation And Investigation
Cipriani College of Labour And Cooperative Studies
Certificate of Training, PCQI - FSPCA Preventive Controls For Human Food
FSPCA
Certificate - Hazard Identification & Risk Assessment
The Energy Chamber
Certificate - Advanced Risk Assessment For Food Manufacturers
CARIRI
MSc. - Food Science and Technology
The University of The West Indies
Certificate - Internal Quality Auditor ISO 9001
QUAL-ECO
BSc. - Chemistry, Analytical Chemistry, Biochemistry
The University Of The West Indies
Advanced Level - Chemistry, Biology
Sixth Form Government School
GCE Ordinary Level - Additional Mathematics
Sixth Form Government School
CXC Ordinary Level - Mathematics, English, Biology, Social Studies, Chemistry, Physics, Information Technology
Tranquillity Government Secondary School
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