Summary
Overview
Work History
Education
Skills
School
Roles And Responsibilities
Volunteer Experience
References
Timeline
Generic

Kimberly Thomas

#368 Southern Main Road Enterprise Chagaunas

Summary

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Teleperformance
Port-of-Spain
12.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved customer service wait times to mitigate complaints.
  • Made outbound calls to obtain account information.

Sales Clerk

Bachu's Home Store
Chagaunas
11.2023 - 12.2023
  • Greeted customers and responded to inquiries in a professional manner.
  • Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
  • Put new merchandise on shelves and racks in attractive arrangements.

Sales Clerk

India Heights Puja Store
Chagaunas
11.2022 - 12.2022
  • Greeted customers and responded to inquiries in a professional manner.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Identified and quickly handled spill clean-up.

Secretary

Pastor Roy
Todd's Road
01.2018 - 06.2022
  • Prepared and read the minutes of meetings
  • Also had available for the president the list of business for each meeting
  • Attended to official correspondence
  • Sent out the post notices
  • Counted and recorded rising vote when taken and prepared organization records.

Sales Clerk

Adam's Variety Store
Chagaunas
11.2020 - 12.2021
  • Greeted customers and responded to inquiries in a professional manner.
  • Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
  • Followed up on customer requests or concerns in a timely manner.

Education

Skills

  • Spreadsheets
  • Presentations
  • Microsoft Office
  • Management
  • Email communication
  • Inbound and Outbound Calling
  • Product Knowledge
  • Computer Proficiency
  • Problem-Solving Abilities

School

TABAQUITE SECONDARY SCHOOL, HIGH SCHOOL DIPLOMA, 2021

Roles And Responsibilities

Prepared and read the minutes of meetings. Also had available for the president the list of business for each meeting. Attended to official correspondence. Sent out the post notices. Counted and recorded rising vote when taken and prepared organization records. Secretary

Volunteer Experience

TODD'S ROAD AME CHURCH, YOUTH DEVELOPMENT PROGRAMME

References

  • Paula St. George, Teacher, 868 268-8817
  • Pastor Roy Francis, Pastor, 868 750-5668

Timeline

Customer Service Representative

Teleperformance
12.2023 - 02.2024

Sales Clerk

Bachu's Home Store
11.2023 - 12.2023

Sales Clerk

India Heights Puja Store
11.2022 - 12.2022

Sales Clerk

Adam's Variety Store
11.2020 - 12.2021

Secretary

Pastor Roy
01.2018 - 06.2022

Kimberly Thomas