KIRA-ANN ALEXANDER
Piarco
Summary
A Business Operations Assistant with a passion for Social Work. Well organised and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. A fast learner, approachable, and able to establish good working relationships with a range of different people.
Overview
16
16
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
SAGICOR GENERAL INSURANCE T&T LTD.
09.2019 - 05.2024
- Managing the vacation and time off roster for the department
- Completing Monthly, Quarterly and yearly incentive reports for team members
- Compiling reports for the management team to complete mid-year and yearly appraisals
- Collects and analyses data from the underwriting department and relevant Reports
- Provide customer service both internal and external by taking calls and handling queries in a timely manner
- Managing the schedule for the office of the Manager and Vice President within the department
- Scheduling meetings, providing the agenda, for local and regional committees
- Prepares and edits correspondence, communications, presentations, minutes and other documents
- Ensuring and following up on invoices and payments for external suppliers
- Updating spreadsheets and providing reports on payments received and outstanding
- Provide administrative support to internal staff members
- Prepare, edit and submit contracts to external stakeholders
- Receive, sort and distribute incoming and outgoing correspondence
- Assist with end of month and end of year updating on the system
- Execute activities yearly for the sports club as the President and ensuring staff engagement
- Assisting the marketing team with planning and executing company corporate events
- Working alongside the HR department by being the team lead for the company when participating in social and sporting activities.
CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)
BIKINI COVE TRINIDAD
09.2017 - 03.2019
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction.
BUSINESS OPERATIONS ASSISTANT I
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
01.2016 - 07.2017
- Assists in the planning and management of meetings, workshops and conferences, prepares agendas; issues meeting invitations; takes meeting notes; distributes minutes and undertakes relevant follow-up action as directed
- Assists in the co-ordination of travel arrangements by preparing costing, obtaining quotes from travel agencies and performing other related tasks
- Maintains file register and filing system in keeping with established systems and procedures
- Receives, records, sorts and routes incoming and outgoing correspondence and documents
- Composes and issues routine correspondence; also prepares drafts of more complex correspondence and reports of meeting, conferences etc
- As directed
- Orders, issues and maintains inventory of supplies and equipment
- Assists in the preparation of timesheets and pay sheets, vouchers, invoices and requisitions, posts entries in journals and ledgers and other routine accounting duties
- Files memoranda, letters, reports and other documents
- Generates a wide variety of documents such as letters, memoranda, minutes, reports and spreadsheets utilizing appropriate software
- Attends to queries, ascertains the business of callers and visitors, and guides them accordingly
- Operates standard office equipment such as photocopiers, scanners, facsimile machines and binders
- Assists in the preparation of budgetary and expenditure statement by collecting and inputting relevant data as directed
- Undertakes basic information gathering, as directed, and compiles data for entry, enters and/or verifies data.
BUSINESS OPERATIONS ASSISTANT I
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
01.2016 - 07.2017
- Additional Duties as Business Operations Assistant II and Database Administrator: Supervises the work of employees performing a variety of routine to complex clerical/secretarial and administrative support duties by assigning and reviewing work and providing guidance
- Co-ordinates the planning and management of meetings, workshops and conferences
- Prepares and/or guides the preparation of complex correspondence, spreadsheets, reports and other documents
- Determines the need for, and prepares or oversees the requisition, receipt, storage, distribution and maintenance of office supplies and equipment
- Undertakes follow-up activities regarding the Unit's work programme and decisions taken at meetings, workshops and conferences and submits progress reports
- Undertakes research, conducts analysis and compiles data as directed
- Performs administrative support duties for managerial/professional/technical staff such as: reviewing and screening incoming correspondence, making preliminary assessment of its of importance, handles some personally or forwarding to superior; receiving and screening incoming calls and visitors, determining priority matters and notifying superior accordingly; and coordinating and managing the superior's calendar by arranging appointments and engagements.
LIAISON OFFICER
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
09.2015 - 01.2016
- Interviews, Field Work, Referral of Clients, Follow up Training, Disaster Relief Team, Handle Queries and provide relevant feedback.
CLERK
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
09.2009 - 09.2015
- Arranging meetings and organising the schedule of the Administrator
- Open and distribute incoming regular and electronic mail and other material
- Drafting correspondence such as emails, letters and memos
- Copying, scanning, typing, filing and binding of documents
- Greeting visitors to the office and handling incoming calls.
ON THE JOB TRAINEE
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
04.2008 - 04.2009
- Training in all aspects of the Organization from clerical work to assisting the Supervisor with daily duties.
Education
BSc Social Work -
UNIVERSITY OF SOUTHERN CARRIBBEAN
01.2019
Certificate in Social Work (C.A.E.) -
UNIVERSITY OF THE WEST INDIES
01.2012
Skills
- Well organised
- Proactive
- Administrative support
- Fast learner
- Approachable
- Establishing working relationships
- Managing vacation and time off roster
- Compiling reports
- Data analysis
- Customer service
- Scheduling
- Preparing and editing documents
- Invoice and payment management
- Updating spreadsheets
- Contract preparation
- Correspondence management
- End of month and end of year updating
- Event planning and execution
- Sales lead generation
- Customer needs assessment
- Meeting and workshop coordination
- Travel arrangement coordination
- File management
- Routine correspondence preparation
- Supply and equipment inventory management
- Timesheet and pay sheet preparation
- Accounting duties
- Document filing
- Document generation
- Query handling
- Operating office equipment
- Budgetary and expenditure statement preparation
References
- Ms. Shari Alexander, Team Lead, Sagicor General Insurance Trinidad & Tobago Ltd., (868) 317-0985
- Mr. Garvin Ali, Manager Claims, Sagicor General Insurance Trinidad & Tobago Ltd., (868) 763-2360
Accomplishments
- Rookie of the year 2020
- Contributor of the year 2020
- Trendsetters 2020-2024
- Sport Awards 2020-2024
Timeline
ADMINISTRATIVE ASSISTANT
SAGICOR GENERAL INSURANCE T&T LTD.
09.2019 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)
BIKINI COVE TRINIDAD
09.2017 - 03.2019
BUSINESS OPERATIONS ASSISTANT I
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
01.2016 - 07.2017
BUSINESS OPERATIONS ASSISTANT I
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
01.2016 - 07.2017
LIAISON OFFICER
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
09.2015 - 01.2016
CLERK
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
09.2009 - 09.2015
ON THE JOB TRAINEE
Ministry of Social Development and Family Services – Targeted Conditional Cash Transfer Programme
04.2008 - 04.2009
BSc Social Work -
UNIVERSITY OF SOUTHERN CARRIBBEAN
Certificate in Social Work (C.A.E.) -
UNIVERSITY OF THE WEST INDIES
Similar Profiles
Carlos OsborneCarlos Osborne
Customer Experience Representative at Sagicor General Insurance Inc.Customer Experience Representative at Sagicor General Insurance Inc.
Shanna StreeksShanna Streeks
Underwriter at Sagicor General InsuranceUnderwriter at Sagicor General Insurance
Racquel SmithRacquel Smith
Underwriter I at Sagicor General InsuranceUnderwriter I at Sagicor General Insurance
Carissa IsaacCarissa Isaac
RESEARCH OFFICER I at MINISTRY OF NATIONAL SECURITYRESEARCH OFFICER I at MINISTRY OF NATIONAL SECURITY
Nikita HernandezNikita Hernandez
Regional Sales Manager - South Caribbean (1 Month) at UPFIELD (c/o Vemco) - (Remote)Regional Sales Manager - South Caribbean (1 Month) at UPFIELD (c/o Vemco) - (Remote)