Kishan Dhaniram
Chaguanas
Summary
To obtain a suitable position which allows professional growth, while being able to utilize skills for the betterment of the organization with the best use of dedication, determination and resourcefulness. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Employee Benefits Administrator
Comprehensive Insurance Brokers Ltd
04.2024 - Current
- Worked with leadership to support organization's business objectives and meet legal requirements.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits were processed each pay period.
- Participated in design and ongoing management of benefit plans.
- Reduced benefits costs by negotiating with providers for more cost-effective plans, resulting in significant savings for the company.
- Assisted in the development of employee communication materials related to benefits changes and updates, ensuring clear messaging and understanding by staff members.
- Evaluated existing benefits packages annually, recommending changes as needed based on industry benchmarks and employee feedback surveys.
- Functioned as main point of contact for benefit carriers.
- Developed tools to help managers and staff in calculating compensation levels.
Field Officer
Member of Parliament Office
10.2022 - 03.2024
- Liaise With Key Stakeholders To Address Community Level Issues; Conduct Research On Current Topics of National Interests
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Enhanced team collaboration through regular communication, training sessions, and joint project initiatives.
Assistant Mechanical Engineer
Amera Corporation Limited
08.2021 - 09.2022
- Manage Installation Of Fire Prevention & Detection Systems; Manage Installation Of Heating, Ventilation & Air Conditioning System
- Assisted with engineering calculations, design drawings, preliminary cost estimates, and field visits to observe construction progress.
- Read and analyzed blueprints and project documentation to develop workflows and strategies.
- Worked closely with engineers and assisted with product testing.
- Provided assistance to all mechanical engineering, design and fabrication projects with acute sense of team needs and flexibility to support different aspects of design process.
Clerical Officer
Member of Parliament Office
08.2020 - 07.2021
- Liaise With Key Stakeholders To Address Community Level Issues; Conduct Research On Current Topics of National Interests
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Reduced errors in financial documents by thoroughly reviewing invoices before submission to accounting department.
- Prepared comprehensive reports for senior management, providing valuable insights for informed decision-making processes.
- Boosted employee morale through thoughtful organization and execution of team-building events.
Client Support Officer
JMMB Investments & Securities Ltd
04.2018 - 10.2019
- Facilitate Processing Of Customers Trade Transactions; Process Clients Individual Trade Accounts - Open, Maintain & Close
- Implemented new strategies for conflict resolution that reduced the number of unresolved cases by identifying root causes quickly and efficiently.
- Mentored junior team members by sharing best practices and offering constructive feedback on performance improvements.
- Facilitated open communication channels between clients and company management through regular reporting structures, fostering stronger working relationships.
- Assisted in the development of new training materials for incoming Client Support Officers, enhancing team efficiency.
- Maintained detailed records of client interactions, enabling better tracking of recurring issues and trends.
- Leveraged comprehensive product knowledge to provide accurate information and recommendations based on individual client requirements.
Customer Service Representative
JMMB Bank Limited
06.2016 - 04.2018
- Facilitate Processing Of Customers Individual Transactions; Process Customers Individual Accounts - Open, Maintain & Close
Field Research Assistant
Zeplin International Limited
07.2012 - 12.2015
- Liaise With Project Stakeholders On All Project Related Matters; Categorise And Upkeep Projects And Company Related Documents
- Enhanced data accuracy by meticulously collecting and recording field samples.
- Ensured compliance with safety regulations during fieldwork, minimizing risk of injury or environmental harm.
- Leveraged highly effective communication and active listening skills to work effectively scientists of diverse backgrounds and accomplish common research goals.
Sales Agent
Sagicor Life Incorporated
06.2014 - 11.2015
- Maintain Individual Clients Accounts And Managing Expectations; Customise Insurance Services To Meet Clients' Specific Requirements
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
Customer Service Representative
Royal Bank Of Canada
07.2013 - 05.2014
- Facilitate Processing Of Customers Individual Transactions; Process Customers Individual Accounts - Open, Maintain & Close
Accounts Assistant
R. Ramdass & Co
01.2013 - 06.2013
- Transpose Clients Financial Data Into Preach Tree Accounting System; Categorise Clients Financial Records Into Specific Fields For Processing
Clerical Relief Officer
Ministry of National Security
07.2011 - 06.2012
- Provide Specific Reports On Employees Attendance & Vacation Leave; Categorise And Upkeep Individual Employees Personnel Files
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Diploma - Mechanical Engineering
School of Practical Accounting
Chaguanas, Trinidad And Tobago09.2025
Diploma - Electrical, Electronics Engineering Technologies
School of Practical Accounting
Chaguanas, Chaguanas06.2023
Caribbean Advanced Proficiency Examination - CAPE -
Presentation College
06.2009
Caribbean Secondary Education Certificate - CSEC -
Presentation College
06.2007
Secondary Entrance Assessment - SEA -
Kabir Panth Association Primary School
06.2002
Skills
- Proficient in Microsoft Word, Excel, Power Point & Access Applications Adept in ORACLE E-Business Suite
Regulatory Compliance Knowledge
Continuous Improvement Mindset
Benefits Administration Expertise
HIPAA Compliance
Health and Welfare Plans
Risk Assessment
Forecasting skills
Regulatory Compliance
Analytical Skills
Vendor onboarding
Policy Development
Problem-solving aptitude
Specialachievements
- Member, Felicity Charlieville Rotary Club
- Rotarian Of The Year, Felicity Charlieville Rotary Club, 2021
- Peer Counsellor
- Vice President, Full Of Vybz Sports Club
- Treasurer, John Elie Road Youth Development Committee
- Member, International Men's Day Organisation
- Member, Presentation College Cricket Team
References
- Diana Maharaj, Rotarian - President Elect, Felicity Charlieville Rotary Club, 1-868-313-0503
- Mr. Josiah Jagmohan, Director, Zeplin International Limited, 1-868-306-8565
- Mr. Harjinder Singh Kocher, Director, Shak Trading Limited, 1-868-496-5300
Timeline
Employee Benefits Administrator
Comprehensive Insurance Brokers Ltd
04.2024 - Current
Field Officer
Member of Parliament Office
10.2022 - 03.2024
Assistant Mechanical Engineer
Amera Corporation Limited
08.2021 - 09.2022
Clerical Officer
Member of Parliament Office
08.2020 - 07.2021
Client Support Officer
JMMB Investments & Securities Ltd
04.2018 - 10.2019
Customer Service Representative
JMMB Bank Limited
06.2016 - 04.2018
Sales Agent
Sagicor Life Incorporated
06.2014 - 11.2015
Customer Service Representative
Royal Bank Of Canada
07.2013 - 05.2014
Accounts Assistant
R. Ramdass & Co
01.2013 - 06.2013
Field Research Assistant
Zeplin International Limited
07.2012 - 12.2015
Clerical Relief Officer
Ministry of National Security
07.2011 - 06.2012
Caribbean Advanced Proficiency Examination - CAPE -
Presentation College
Caribbean Secondary Education Certificate - CSEC -
Presentation College
Secondary Entrance Assessment - SEA -
Kabir Panth Association Primary School
Diploma - Mechanical Engineering
School of Practical Accounting
Diploma - Electrical, Electronics Engineering Technologies
School of Practical Accounting
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