Klysier George

• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Monitored and reported suspicious activity in line with bank security policies.
• Assisted with training of new tellers on policies and procedures.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Executed wire transfers, stop payments and account transfers.

Production of Visa Debit cards.

• Assisted customers with questions and inquiries to provide information regarding card accounts.
• Researched and resolved customer complaints and disputes related to card accounts.
• Recommended products and services to meet customers' card and banking needs.
• Coordinated with other departments to verify timely and accurate processing of card applications and payments.
• Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Verified accuracy of data entered into system to produce error-free reports.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Scanned documents and saved in database to keep records of essential organizational information.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.