Koren Montique
St. James
Summary
Well-organized Human Resources professional bringing over 14 years of superior performance in fast-paced HR environments. Communicative and decisive with a focus on improving and retaining quality in HR administration, training and development, payroll, and recruiting.
Overview
17
17
years of professional experience
Work History
HR/Payroll Officer
Scotiabank T&T Ltd
08.2014 - 12.2021
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Managed payroll data entry and processing for 2500-3000 employees to comply with predetermined company guidelines.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
- Contributed significantly to successful completion of year-end financial audits through diligent record keeping and attention to detail in reconciling accounts.
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
Teller/Customer Service Representative
Scotiabank T&T Ltd
11.2007 - 07.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Secretary
Councils Of Presidents Of The Environment (NGO)
02.2007 - 11.2007
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Accounts Clerk
A.J. Mauritzen & Co. Ltd
04.2005 - 01.2007
- Set up and updated Excel spreadsheets to track financial data.
- Input financial data and produced reports using Paeachtree.
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Completed bi-weekly payroll for company employees.
- Reduced discrepancies in financial reports by conducting thorough account reconciliations and adjustments.
Education
Bachelor of Arts - Business Administration And Management
COSTAATT
9-11 Melville Lane, Port Of Spain12.2016
Skills
- Payroll Processing
- Payroll Deductions
- Proficient in Microsoft Office Suite, HR Plus, Adobe
- Payroll Tax Filing
- Benefits Administration
- Due diligence
- Compliance understanding
- Performance Management
- Staff Management
- Team Leadership
Timeline
HR/Payroll Officer
Scotiabank T&T Ltd
08.2014 - 12.2021
Teller/Customer Service Representative
Scotiabank T&T Ltd
11.2007 - 07.2014
Secretary
Councils Of Presidents Of The Environment (NGO)
02.2007 - 11.2007
Accounts Clerk
A.J. Mauritzen & Co. Ltd
04.2005 - 01.2007
Bachelor of Arts - Business Administration And Management
COSTAATT
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