Kristaan Dyette
Chin Chin
Summary
Dynamic professional with extensive experience as a 911 Operator at Allied Security Services Ltd, excelling in crisis management and call prioritization. Proven track record in enhancing operational efficiency and fostering strong client relationships. Adept at multitasking and utilizing superior organizational skills to deliver exceptional results in high-pressure environments. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Operator
Allied Security Services ltd
Chaguanas
05.2022 - 06.2025
- Evaluated call urgency to allocate suitable resources accordingly.
- Guaranteed compliance with national laws regarding access to private data in 911 operations.
- Coordinated the arrival of emergency vehicles at the scene for optimal safety.
- Attended meetings with supervisors and other staff members regularly to discuss strategies for improving efficiency of 911 services.
- Documented all incoming calls with precise caller details including name, location, and emergency type.
- Performed data entry tasks into computer systems for tracking purposes.
- Received emergency calls from distressed individuals and provided immediate assistance.
- Conducted follow-up phone calls after an incident has been resolved to check on welfare of those involved.
- Stayed current on training requirements mandated by departmental policies regarding emergency response protocols.
- Managed multiple tasks simultaneously while remaining calm under pressure.
Sales Representative
Flow internet services
San Fernando
09.2017 - 08.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
- Increased sales by offering advice on purchases and promoting additional products
- Executed direct sales from manufacturers to customers to improve profitability within retail environment
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Utilized in-depth understanding of strategic sales processes to increase revenue
- Built strong client rapport to establish diversified network of connections
Data Entry Clerk
Galaxy Cyber ltd
Santa flora
02.2016 - 06.2017
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Identified data entry errors and reported to necessary departments
- Compiled data and reviewed information for accuracy prior to input
- Sorted documents and maintained organized filing process
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Completed data entry tasks with accuracy and efficiency
Laborer Worker
Heritage Petroleum Company Ltd
Santa Flora
07.2015 - 10.2015
- Assisted carpenters and other tradespeople in construction, installation and repair of buildings and loaded, transported and unloaded materials, tools and supplies
- Gathered and removed debris and discarded material during and upon final completion of construction project
- Read and understood orders to accurately measure, cut and lay out needed materials
Game Technician
Playdium entertainment center
La Romain
06.2014 - 04.2015
- Memorized games and rules to facilitate positive entertainment experience
- Communicated proactively with guests to troubleshoot problems and provide guidance
- Served customers and followed outlined steps of service
- Identified issues, analyzed information and provided solutions to problems
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Carried out day-day-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
- Exceeded goals through effective task prioritization and great work ethic
Education
High School Diploma - CAPE A'level passes, Economics, Literature in English, Management of Buisness, Caribbean Studies, CXC O'level passes, English Language, Principles of Business, Integrated Science, English Literature, Caribbean History
Fyzabad Anglican Secondary School
Fyzabad06.2014
Skills
- Professional and mature
- Proofreading
- Independent worker
- Results-Driven Sales Closing
- Network Development
- Sales
- Performance improvement
- Strategic Issue Resolution
- Energetic and driven
- Superior organizational skills
- Persuasive negotiator
- Enthusiastic and friendly
- Strong communication and interpersonal skills
- Data entry
- Emergency response
- Crisis management
- Incident documentation
- Call prioritization
- Computer-aided dispatching
- Multitasking efficiency
- Call records maintenance
- Document calls
- Dispatch coordination
Certification
- CAPE A-Level passes, Economics, Literature in English, Management of Business, Caribbean Studies
- CXC O'Level passes, English Language, Principles of Business, Integrated Science, English Literature, Caribbean History
- 1) Level 1 and 2 electrical installation training at M.I.C. Institute (awaiting certification)
Additional Information
REFERENCES
Kenyon Fonrose, police officer (corporal, Port of Spain division), (1868) 331-8577
Joseph Roberts, retired head manager at Heritage Petroleum Company Ltd, (1868) 383-6527
Timeline
911 Operator
Allied Security Services ltd
05.2022 - 06.2025
Sales Representative
Flow internet services
09.2017 - 08.2019
Data Entry Clerk
Galaxy Cyber ltd
02.2016 - 06.2017
Laborer Worker
Heritage Petroleum Company Ltd
07.2015 - 10.2015
Game Technician
Playdium entertainment center
06.2014 - 04.2015
High School Diploma - CAPE A'level passes, Economics, Literature in English, Management of Buisness, Caribbean Studies, CXC O'level passes, English Language, Principles of Business, Integrated Science, English Literature, Caribbean History
Fyzabad Anglican Secondary School
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