Kristina Moreno Ali
Port of Spain
Summary
Dynamic customer service professional with proven expertise at Interchem Ltd in complaint resolution and order processing. Adept at managing multi-line phone systems and fostering strong customer relationships. Recognized for effective communication and problem-solving skills, consistently enhancing customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
2027
2027
years of post-secondary education
Work History
Customer Service Representative
Interchem Ltd
Barataria
05.2022 - Current
- Assisted customers with product inquiries and order tracking.
- Resolved customer complaints through effective communication and problem-solving.
- Processed customer orders accurately using company software systems.
Cashier
Peake The Home Store
Cocorite
01.2017 - 01.2018
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and store displays.
Phone Operator
Direct One
Port of Spain
07.2016 - 09.2016
- Managed inbound calls and directed inquiries to appropriate departments.
- Provided accurate information to customers regarding services and products.
- Maintained detailed records of customer interactions and transactions.
Administrative Assistant
Code Red Security
Port of Spain
10.2012 - 01.2013
- Organized office files and maintained document management systems.
- Coordinated scheduling for meetings and appointments with clients and staff.
- Assisted in preparing reports and presentations for management review.
Education
Diego Martin Central Secondary
Diego MartinYes - Essential Business Skills
Sital College of Tertiary Education Ltd
06.2025 - 09.2025
Skills
- Customer service
- Order processing
- Complaint resolution
- Product knowledge
- Software proficiency
- Inbound call management
- Customer relationship management
- Record keeping
- Transaction accuracy
- Effective communication
- Problem solving
- Time management
- Adaptive thinking
- Team collaboration
- Critical thinking
- Complaint handling
- Stress management
- Credit card payment processing
- Task prioritization
- Decision-making
- Multitasking and organization
- Money handling
- Multi-line phone talent
- POS systems expert
- System implementation
- In-store support
- Staff education and training
- Follow-up skills
- Training development aptitude
- Punctuality and reliability
Timeline
Yes - Essential Business Skills
Sital College of Tertiary Education Ltd
06.2025 - 09.2025
Customer Service Representative
Interchem Ltd
05.2022 - Current
Cashier
Peake The Home Store
01.2017 - 01.2018
Phone Operator
Direct One
07.2016 - 09.2016
Administrative Assistant
Code Red Security
10.2012 - 01.2013
Diego Martin Central Secondary