Kriston Bisnath
Piarco
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Blue Sky Shipping Limited
05.2020 - Current
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Updated and maintained databases to track shipments and inventory.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Legal Secretary
Law Chambers
01.2018 - 10.2020
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Diligently edited legal correspondence for grammar and spelling.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Created and printed legal documents for attorneys to review.
- Conducted research on legal cases and prepared summaries for attorneys.
General Manager
Budget Car Rentals
03.2015 - 12.2018
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
El Dorado Secondary Comprehensive School
El Dorado03.2010
Skills
- Administrative Support
- Event Coordination
- Database Entry
- Spreadsheet Development
- Expense Reporting
- Operations Management
- Technical Support
- Billing Oversight
- Business Administration
- Payroll Administration
- Customer Engagement
- Staff Management
- Inventory Management
- Payroll
- Office Management
- Leadership and Supervision
Timeline
Customer Service Manager
Blue Sky Shipping Limited
05.2020 - Current
Legal Secretary
Law Chambers
01.2018 - 10.2020
General Manager
Budget Car Rentals
03.2015 - 12.2018
High School Diploma -
El Dorado Secondary Comprehensive School
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