Kristy Barote'
Caroni
Summary
I have 17 years’ experience in customer service and sales along with 7 years’ experience in an administrative-based environment. I am constantly looking for avenues to challenge me and thereby foster my growth in a holistic manner. I am very reliable and I am known for problem solving abilities. I desire to work in my field of study - Human Resource Management to become the best version of myself with the skills I have acquired over the years to enhance and support your organization objectives and goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Operations Assistant 1
Immigration Division - Ministry of National Security
08.2015 - Current
- Greeting the public and distributing pertinent information of various processes and services that Immigration Division offers.
- Vetting application forms for persons with appointments for both machine readable and first issue passports.
- Rescheduling persons for appointments.
- Creating and maintaining detailed administrative processes and procedures to drive efficiency and accuracy.
- Performing activities associated with the production of Machine Readable Passports.
- Volunteered to help with special projects of varying degrees of complexity.
- Working in a team-based culture which requires meticulous, accurate and quick handling of confidential documents.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Requirement of having high confidentiality and working in a sterile work environment.
- Facilitated clear communication between departments, promoting a cohesive work environment conducive to productivity.
- Data Entry of the applications for the efficient distribution of passports and other documentation to the customers in a timely manner.
- Supported management in decision-making by providing comprehensive data analysis and reporting.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Administrative Assistant
National Library and Information System Authority – NALIS
01.2014 - 06.2014
- Performs clerical office work.
- Registers incoming and outgoing correspondences.
- Sorts and files materials.
- Receives, locates and prepares material submission to senior officers for necessary action in accordance with predetermined office procedures.
- Prepares and sends outgoing faxes, mail and courier parcels.
- Performs record keeping and data entry operations.
- Prepares minutes for all Security meetings and the Events Committee meetings.
- Conducts monthly Security meetings in the absence of Corporate Security Manager.
- Operates a variety of standard office equipment.
- Prepares the rosters for CCTV operators within the department.
- Taking of inventory of stock, furniture and other equipment.
Social Worker
Lighthouse Ministries World Outreach Centre
01.2004 - 01.2013
- Teaching skills applied to a group of toddlers imparting knowledge and application of the Word of God to them.
- Parenting, nurturing, listening, counseling and being assertive were all skills needed to perform my duties.
- Planning and organization of lessons plans and activities on a weekly basis. Knowledge of products and possessing the ability to sell products.
- Ability to deal tactfully with complaints.
- Persuading and negotiating skills in the sale of products.
- Providing a quality service to customers.
- Public relations skills inclusive of developing and maintaining relationships.
Human Resource Assistant
The Vehicle Maintenance Corporation of Trinidad & Tobago (VMCOTT)
01.2001 - 01.2004
- Competency in phone etiquette skills and operating a switchboard as a relief for the Receptionist.
- Updating and generating monthly reports for all leave applications for employees.
- Time management skills.
- Screening of applicants into the organization to decipher their suitability for employment.
- Orientation of new employees which required working knowledge of all aspects of the organization.
- Filing duties, preparation of job and disciplinary letters and memos to the various staff and departments respectively.
- Conflict resolution and taking of minutes at grievance meetings for employees.
- Assisted in the ordering of distributing of staff uniforms and safety equipment for all technicians.
Accounts Clerk
Trinidad Tissues Limited
04.2001 - 09.2001
- Involved working within a team-based culture where the preparation of spreadsheets for payroll, overtime, NIS payments and Maternity leave were executed in a timely manner.
- Numeracy, problem solving and analytical skills required inclusive of planning, organization, and co-ordination timesheets.
- Computing skills - good working knowledge of MS Word, Access and Excel.
Passenger Service Team Leader
General Aviation Services
02.1999 - 08.2000
- Team leader for a team-based culture where I designated various tasks to team members and overseer all duties were executed in a timely manner.
- Conflict resolution.
- Time management skills.
- Customer service and communication skills.
Education
BA (Hons) - Human Resource Management
University of Greenwich
School Of Business And Computer Science03.2016
EDEXCEL BTEC Higher National Diploma - Human Resource Management
04.2013
Skills
- Computing – Good working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
- Languages – Pursuing basic conversational Spanish
- Multitasking and time management
- Teamwork and collaboration
- Customer service
- Problem-solving and procedure implementation
- Benefits administration
- Fast learner
- Data Entry and report generation
- File management
- Operations management
- Sales operations
Certification
- Certificate in Customer Service Skills with Emotional Intelligence – October 2016.
- Employer’s Consultative Association – Managing Absenteeism in the Workplace – October 2002
References
Helena, Jackson, Immigration Officer IV, (868)729-4036, Immigration Division
Accomplishments
- Auto air conditioning course completed as part of an employee-enhancement program.
- Trained in identifying dangerous goods for aircraft carrying.
- Trained in detecting fraudulent official documents.
Timeline
Business Operations Assistant 1
Immigration Division - Ministry of National Security
08.2015 - Current
Administrative Assistant
National Library and Information System Authority – NALIS
01.2014 - 06.2014
Social Worker
Lighthouse Ministries World Outreach Centre
01.2004 - 01.2013
Accounts Clerk
Trinidad Tissues Limited
04.2001 - 09.2001
Human Resource Assistant
The Vehicle Maintenance Corporation of Trinidad & Tobago (VMCOTT)
01.2001 - 01.2004
Passenger Service Team Leader
General Aviation Services
02.1999 - 08.2000
EDEXCEL BTEC Higher National Diploma - Human Resource Management
BA (Hons) - Human Resource Management
University of Greenwich
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