Kryslene Hosein

• Developed and maintained a database of aviation-related statistics, records, and reports.
• Draft and prepare letters of commitment for concessionaires.
• Compile and submit approval documents for General Manager's review.
• Coordinate and oversee the Airport Surveys Program.
• Provided administrative support to staff members by managing calendars, scheduling meetings, and organizing travel arrangements.
• Prepared presentations for management on current trends in aviation industry.
• Organized meetings with clients and partners to discuss marketing plans and objectives.

• Evaluated potential vendors based on product quality, price and availability.
• Reviewed purchase requisitions and submitted orders for approval.
• Verified accuracy of vendor invoices and purchase orders.
• Organized and managed the ordering process from creation of purchase orders through delivery confirmation.
• Developed strategies for long-term contracts with preferred suppliers in order to reduce costs and create efficiencies.
• Facilitated communication between internal departments by providing timely updates on progress.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Mentored new employees on procedures and policies to maximize team performance.

• Reconciled financial accounts and prepared monthly statements for review.
• Compiled and analyzed financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions.
• Assisted with budget preparation activities by providing necessary data analysis.

Assisted in running the business in the owner’s absence, took stock, assisted customers daily, planned and executed events.