Krystal Lavia
Chaguanas
Summary
A diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. A detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Promo Merchandiser
West Indian Traders
El Socorro, Trinidad And Tobago
11.2019 - 01.2020
- Organized special events such as in-store promotions or sampling sessions.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Monitored stock to maintain sufficient quantity of featured product.
Bar Manager
El Gordos bar
Chaguanas, Trinidad And Tobago
06.2018 - 10.2019
- Implemented strategies designed to increase revenue through upselling techniques.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Supervisor
Blue Orchid Bar and Lounge
Chaguanas, Trinidad And Tobago
04.2017 - 10.2017
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed marketing plans that helped increase sales revenue by 20%.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Data Collector Enumerator
HHB and Associates
Chaguanas, Trinidad And Tobago
10.2009 - 08.2010
- Kept data secure and followed proper procedures for uploading and transmitting information.
- Collected and documented data to support research and information-gathering activities.
- Provided technical assistance to enumerators in completing their assigned tasks.
- Gathered information from respondents using both verbal and written methods.
Salesperson
Tag
Chaguanas, Trinidad And Tobago
05.2007 - 11.2007
- Educated customers about products and services offered by the company.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Education
Behavioral Sciences
Synergy Training Institute Limited
Vistabella09-2023
Psychology
UWI Open Campus
Barataria08-2010
C.X.C
CTS
Chaguanas06-2009
Computer Literacy
Upper Level
Chaguanas12-2006
C.X.C
St. Andrews Academy
Chaguanas07-2002
Skills
- Store Layouts
- Brand Awareness
- Stock Control
- Performance Analysis
- Customer Service
- Mental Health Support
- Anger management
- Stress Management
- Conflict De-escalation
- Effective Leadership
- Effective Communication
- Building trust as a professional & as an organization
Affiliations
Worship minister and choir member at R.C.K.C.
Certification
- Anger management
- Stress management
- Conflict De-escalation
- Effective Leadership
- Effective Communication
- Building Trust as a Professional & as an Organization
References
References available upon request.
Timeline
Promo Merchandiser
West Indian Traders
11.2019 - 01.2020
Bar Manager
El Gordos bar
06.2018 - 10.2019
Supervisor
Blue Orchid Bar and Lounge
04.2017 - 10.2017
Data Collector Enumerator
HHB and Associates
10.2009 - 08.2010
Salesperson
Tag
05.2007 - 11.2007
Behavioral Sciences
Synergy Training Institute Limited
Psychology
UWI Open Campus
C.X.C
CTS
Computer Literacy
Upper Level
C.X.C
St. Andrews Academy
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