Krystal Lavia
Chaguanas
Summary
A diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. A detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Traffic Warden I
Ministry of Works and Transport
02.2024 - Current
- Educate the public on the MVRT Act 48:50.
- Enforcing said laws by the of issuing Fixed penalty notices and warnings.
- Directing vehicular traffic to ensure its free flow when needed.
- Assisting pedestrians in crossing the nations roads safely.
- Assisting both pedestrians and motorists to reach their desired destinations by giving directions.
- Attend court matters for Fixed penalty notices that have been contested.
Promo Merchandiser
West Indian Traders
11.2019 - 01.2020
- Organized special events such as in-store promotions or sampling sessions.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Monitored stock to maintain sufficient quantity of featured product.
Bar Manager
El Gordos bar
06.2018 - 10.2019
- Implemented strategies designed to increase revenue through upselling techniques.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Supervisor
Blue Orchid Bar and Lounge
04.2017 - 10.2017
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed marketing plans that helped increase sales revenue by 20%.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Data Collector Enumerator
HHB and Associates
10.2009 - 08.2010
- Kept data secure and followed proper procedures for uploading and transmitting information.
- Collected and documented data to support research and information-gathering activities.
- Provided technical assistance to enumerators in completing their assigned tasks.
- Gathered information from respondents using both verbal and written methods.
Salesperson
Tag
05.2007 - 11.2007
- Educated customers about products and services offered by the company.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Education
Bachelor of Science - Psychology, Minor in Human Resource Management
UWI Global Campus
Chaguanas, Trinidad And Tobago09-2026
Behavioral Sciences
Synergy Training Institute Limited
09-2023
Psychology
UWI Open Campus
08-2010
C.X.C
CTS
06-2009
Computer Literacy
Upper Level
12-2006
C.X.C
St. Andrews Academy
07-2002
Skills
- Stock Control
- Performance Analysis
- Customer Service
- Mental Health Support
- Anger management
- Stress Management
- Conflict De-escalation
- Effective Leadership
- Effective Communication
- Building trust as a professional & as an organization
- First Responder /First Aid
- Security protocols
Affiliations
Worship minister and choir member at R.C.K.C.
Certification
- Anger management
- Stress management
- Conflict De-escalation
- Effective Leadership
- Effective Communication
- Building Trust as a Professional & as an Organization
- Trained in the use of the U-Turn Ticketing device
- First Responder First Aid Training
- Competent in the use of the Tint- Check Pro Meter 3800 For Law Enforcement Officers
Timeline
Traffic Warden I
Ministry of Works and Transport
02.2024 - Current
Promo Merchandiser
West Indian Traders
11.2019 - 01.2020
Bar Manager
El Gordos bar
06.2018 - 10.2019
Supervisor
Blue Orchid Bar and Lounge
04.2017 - 10.2017
Data Collector Enumerator
HHB and Associates
10.2009 - 08.2010
Salesperson
Tag
05.2007 - 11.2007
Behavioral Sciences
Synergy Training Institute Limited
Psychology
UWI Open Campus
C.X.C
CTS
Computer Literacy
Upper Level
C.X.C
St. Andrews Academy
- Anger management
- Stress management
- Conflict De-escalation
- Effective Leadership
- Effective Communication
- Building Trust as a Professional & as an Organization
- Trained in the use of the U-Turn Ticketing device
- First Responder First Aid Training
- Competent in the use of the Tint- Check Pro Meter 3800 For Law Enforcement Officers
Bachelor of Science - Psychology, Minor in Human Resource Management
UWI Global Campus
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