Krystal Ramgoolam
Cna
Waterbury,CT
Summary
Compassionate and dedicated CNA with a strong commitment to providing exceptional patient care. Skilled in assisting with activities of daily living, monitoring vital signs, and creating a compassionate and caring environment for patients and their families. Proven ability to maintain accurate records, follow safety procedures, and contribute to a safe and hygienic healthcare environment
Overview
8
8
years of professional experience
Work History
CNA
Apple Rehab
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cna
Pomperaug Woods
03.2024 - 04.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Customer Service Representative
Pls Check Cashers
09.2016 - 10.2022
- Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
- Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
- Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
- Work with other employees as a team to complete daily tasks while demonstrating respect and professionalism.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
Education
Associate of Science - Liberal Arts And Science (AA) [Education]
Queensborough Community Collage
222-05 56th Ave, Queens, NY 11364, USAHigh School Diploma -
San Juan South Secondary
Moreau Rd, San Juan06.2016
Skills
- Complex Product Knowledge
- Professional Telephone Demeanor
- Microsoft Access
- Strong Analytical and Problem-Solving Skills
- Cash-handling experience
- Excellent communication, customer-service, and time-management skills
- Strong dedication to accuracy and efficiency
- Basic Computer Skills
- Advance Math Skills
- Patient care
- Vital signs monitoring
- HIPAA compliance
- Critical thinking
- Flexibility and adaptability
- Health monitoring
- Electronic charting
- Direct patient care
Timeline
CNA
Apple Rehab
04.2024 - Current
Cna
Pomperaug Woods
03.2024 - 04.2024
Customer Service Representative
Pls Check Cashers
09.2016 - 10.2022
Associate of Science - Liberal Arts And Science (AA) [Education]
Queensborough Community Collage
High School Diploma -
San Juan South Secondary
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