Open To Work
KYLE WILLIAMS
First Citizens Bank Ltd
Freeport
21
Certification
11
Years of experience
Hands-on operations specialist with experience automating build, test, and release workflows, supporting CI/CD pipelines, and resolving production issues in banking environments. Brings Linux administration, virtual infrastructure, cloud exposure, and database support together to improve deployment reliability, reduce downtime, and keep systems running under change controls.
Work History
1 Year 3 Months
07.2025 - Current
1 Year 3 Months
Solutions Support Administrator
First Citizens Bank Ltd | Port of Spain
07.2025 - Current
- Maintained stable, secure AIX and Red Hat Enterprise Linux systems, ensuring optimal performance for users.
- Deployed and maintained web applications on Apache Tomcat, including configuration updates, environment tuning, and troubleshooting.
- Troubleshot production issues in online and mobile banking, minimizing downtime and ensuring continuity of service.
- Automated build, test, and release workflows using CI/CD tools.
- Assisted with application deployments across test and production environments following change-management and release controls.
- Automated routine operational tasks by writing, reviewing, and maintaining Bash and shell scripts, enhancing workflow efficiency.
- Managed infrastructure components including virtual machines, storage devices, networks.
- Performed MySQL restores and PostgreSQL data purging while preserving data integrity.
10 Months
08.2024 - 06.2025
10 Months
Service Desk Coordinator
The National ICT Company of Trinidad and Tobago (iGovTT) | Port of Spain
08.2024 - 06.2025
- Coordinated technician support and escalation workflows through CA Service Desk, enhancing incident and request handling.
- Developed custom web application for ticket tracking and technician performance reporting, expanding service desk oversight.
- Administered Active Directory accounts and Exchange Admin Center mailboxes while providing technical training, strengthening user support operations.
- Restored service and system availability for offline sites by diagnosing issues across network hardware and software layers.
4 Months
04.2024 - 08.2024
4 Months
Help Desk Administrator
RHAND Credit Union | Port of Spain
04.2024 - 08.2024
- Implemented Microsoft Entra ID Conditional Access, MFA and self-service password reset to strengthen identity security.
- Monitored threats using Trellix, contributing to cloud-security risk and vulnerability assessments.
- Resolved database errors and bugs, ensuring reliable operation and data integrity.
- Built and managed a SharePoint site and scan-to-SharePoint process for secure document collaboration and storage.
- Coordinated technical work across support, systems, and network teams to streamline issue resolution.
4 Months
11.2023 - 03.2024
4 Months
ICT Technical Officer (OJT)
Ministry of Labour | Port of Spain
11.2023 - 03.2024
- Tracked incident records and Active Directory accounts to improve user access and support.
1 Year 9 Months
01.2023 - 10.2024
1 Year 9 Months
ICT Administrator Trainee (OJT)
Palo Seco Agricultural Enterprises Ltd | Pointe-a-Pierre
01.2023 - 10.2024
- Supported system implementation projects and upgrades, performed FreeNAS backups and restorations, and coordinated technical support to ensure operational continuity.
1 Month
06.2022 - 07.2022
1 Month
Customer Service Engineer
Memory Bank Computers Ltd | Barataria
06.2022 - 07.2022
- Troubleshot and repaired laptops and related equipment, achieving 100 repairs weekly within five business days to ensure timely support for users.
Education
Bachelor of Science - Information Technology
First Class | University Of Bedfordshire | 02-2022
Relevant study: Web Technologies; Systems Development & Modern Database Practices; Research Methodologies & Emerging Technologies; Advanced Information Technology; Human-Computer Interaction; Social & Professional Project Management.
Skills
AIX administration
System administration
Application deployment
Application troubleshooting
CI/CD pipelines
Bash scripting
System monitoring
Infrastructure support
Personal Information
DEVOPS ENGINEER | IT OPERATIONS & AUTOMATION
Certification
- Certified Kubernetes Administrator (CKA), Studies Ongoing
- DevOps Beginner to Advance with Projects, Udem
- Build DevOps CI/CD Pipelines with Jenkins and Ansible, EDUCBA
- JavaScript Crash Course, Udemy
- Introduction to SQL, DataCamp
- Cisco Certified Network Associate (CCNA), CTS Colleg
- Introduction to Networking, Udemy
PROJECTS
- CI/CD Automation & Deployment Pipeline | Jenkins, Ansible, Docker, SVN
Built and maintained an automated deployment platform leveraging Jenkins, Ansible, Docker, and SVN to manage vendor software releases, automate deployment workflows, and ensure consistent delivery across environments. - Google Pay Integration | First Citizens Bank
Supported the end-to-end deployment of Google Pay by managing environment configuration, resolving integration issues, and coordinating with third-party vendors to ensure seamless implementation. - Dynatrace Monitoring & Observability
Implemented Dynatrace monitoring solutions and executive-level health dashboards, enabling proactive issue detection and real-time visibility into platform performance and service availability. - IT Service Management Platform | Laravel, PHP, MySQL
Engineered a custom help desk application featuring ticket lifecycle management, SLA compliance monitoring, and operational reporting dashboards to improve service delivery and team performance tracking.
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
Hybrid
Open to relocation:
Yes
Timeline
Solutions Support Administrator
First Citizens Bank Ltd
07.2025 - CurrentRead more
Service Desk Coordinator
The National ICT Company of Trinidad and Tobago (iGovTT)
08.2024 - 06.2025Read more
Help Desk Administrator
RHAND Credit Union
04.2024 - 08.2024Read more
ICT Technical Officer (OJT)
Ministry of Labour
11.2023 - 03.2024Read more
ICT Administrator Trainee (OJT)
Palo Seco Agricultural Enterprises Ltd
01.2023 - 10.2024Read more
Customer Service Engineer
Memory Bank Computers Ltd
06.2022 - 07.2022Read more
First Class - Bachelor of Science, Information Technology
Read more