Kyle Williams
I.T Technician
Temple Street, Beaucarro Road,Freeport
Summary
Conscientious I.T Technician with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Engineer
Memory Bank Computers Ltd
6th Avenue, Barataria
06.2022 - Current
- Created plans and communicated deadlines to complete projects on time.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to achieve target results.
I.T Technician
PC Central Ltd
Mid Center Mall, Chaguanas
01.2017 - 01.2022
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Developed marketing content such as promotional materials (posters, product images, motion graphics) and advertisements for social media.
- Suggested and implemented new features to develop brand awareness.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals. .
- Cashed customer items via Quick Books.
- Administer technical support online via Team Viewer
Computer Technician
Laptop City
Cacandee Road, Felicity
09.2015 - 12.2016
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Answered customer telephone calls promptly to avoid onhold wait times.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals. .
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Administer technical support in a multi-level help desk environment using Teamviewer,UltraViewer.
Education
Bachelor of Science - Information Technology
University of Bedfordshire
Luton, London 09.2020 - 02.2022
Certificate - PC/Mobile & Tablet Repairs
School of Practical Accounting
Chaguanas 08.2017 - 10.2017
High School Diploma -
Preysal Secondary School
Preysal 09.2010 - 06.2015
Skills
Problem-Solving
Critical Thinking
Flexible and Adaptable
Customer service expert
Help Desk Operations
Technical Support
Timeline
Customer Service Engineer
Memory Bank Computers Ltd
06.2022 - Current
Bachelor of Science - Information Technology
University of Bedfordshire
09.2020 - 02.2022
Certificate - PC/Mobile & Tablet Repairs
School of Practical Accounting
08.2017 - 10.2017
I.T Technician
PC Central Ltd
01.2017 - 01.2022
Computer Technician
Laptop City
09.2015 - 12.2016
High School Diploma -
Preysal Secondary School
09.2010 - 06.2015