Kyle Williams
ICT Officer/DevOps Engineer
Chaguanas
Summary
As an IT professional with a focus on technology and a passion for problem-solving, adept in troubleshooting and possessing a customer-centric approach. Expertise lies in providing comprehensive network and software support, alongside devising and executing technical solutions. Demonstrating a keen eye for system performance and security to ensure an optimal user experience. Thriving on tackling complex challenges with an analytical and determined mindset, dedicated to meeting demanding development objectives and delivering flawless code within tight deadlines. Aspiring to transition into a DevOps engineer role, continuously striving to integrate development and operations seamlessly to enhance efficiency and reliability in IT infrastructures.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
6
6
Certificates
Work History
ICT Technician
Ministry of Labour
01.2023 - Current
- Revamped network operations through implementation of new servers and cutting-edge applications, boosting efficiency significantly.
- Exhibited swift and effective decision-making during network outages or reduced performance, ensuring timely resolutions.
- Safeguarded critical data assets via regular backups and robust disaster recovery procedures, ensuring data integrity at all times.
- Strategically maintained network scalability to meet present and future performance requirements, facilitating seamless growth.
- Masterfully administered user accounts, meticulously managing security group permissions and upholding robust password protocols, bolstering network security.
- Displayed exceptional technical acumen by proficiently troubleshooting and swiftly resolving issues impacting client computers.
- Managed inventory of hardware components, maintaining sufficient stock levels for critical replacements or repairs as needed
Clerk
North Central Regional Health Authority
09.2022 - 12.2022
- Conducted thorough audits of equipment and inventory across multiple NCRHA hospitals and Health Centers, ensuring meticulous attention to detail and accuracy.
- Systematically recorded and organized audit data on spreadsheets, ensuring precise and organized documentation.
Customer Service Engineer
Memory Bank Computers Ltd
06.2022 - 07.2022
- Systematically documented work details, including job duration and thorough troubleshooting, ensuring precise records for enhanced service quality.
- Consistently surpassed target of completing minimum 100 repairs per week within tight timeframe of 5 business days.
- Provided dedicated user support and efficiently conducted on-site hardware repairs as required.
- Proficiently repaired and troubleshooted laptops and other assigned equipment, delivering swift issue resolution and enhancing operational efficiency.
- Maintained outstanding performance record by consistently achieving minimum of 100 completed repairs per week within demanding 5-day timeframe.
- Additionally, provided hands-on user support and conducted essential hardware repairs as needed.
Computer Technician
PC Central
01.2017 - 01.2022
- Managed and optimized internet café systems, ensuring seamless operation through proactive system reimaging, computer servicing, and proficiently conducted computer and mobile repairs.
- Pioneered creation of compelling marketing content, including eye-catching promotional materials like posters, product images, motion graphics, and impactful advertisements across social media platforms (Facebook and Instagram).
- Concurrently, adeptly oversaw management and enhancement of company's website.
- Efficiently coordinated daily operations, including proficiently handling financial transactions, check writing, and receiving goods from suppliers, alongside sales activities.
- Demonstrated exceptional cash management skills by maintaining cash drawers, diligently resolving daily total discrepancies, and providing efficient customer transactions via QuickBooks.
Education
Bachelor of Science - Information Technology
09.2020 - 05.2022
- Degree Awarded with 1st class honours
- Web Technologies
- Systems Development & Modern Database Practices
- Social & Professional Project Management
- Research Methodologies & Emerging Technologies
High School Diploma -
01.2010 - 06.2015
- Awarded- Mathematics, English, Integrated Science, Principle of Business, Technical Drawing
Skills
Virtualization Technologies
Certification
DevOps Beginner to Advanced with Projects
Timeline
ICT Technician - Ministry of Labour
01.2023 - Current
Clerk - North Central Regional Health Authority
09.2022 - 12.2022
Customer Service Engineer - Memory Bank Computers Ltd
06.2022 - 07.2022
University of Bedfordshire - Bachelor of Science, Information Technology
09.2020 - 05.2022
Computer Technician - PC Central
01.2017 - 01.2022
Preysal Secondary - High School Diploma,
01.2010 - 06.2015
Projects
DATABASE DEVELOPMENT
• Employed Microsoft Access to construct a
client-tracking database for the lands
department, integrating frontend and backend
components with VBA coding.
• Conducted meticulous data cleaning on Excel
sheets before importing into the database to
ensure data accuracy and reliability.
• Acquired expertise in database development,
Excel sheet cleaning, VBA coding, SQL
querying, and ransomware attack mitigation.
RANSOMWARE ATTACK MITIGATION
• Orchestrated swift and decisive measures to
contain the impact of a ransomware attack,
including isolating infected devices from the
network.
• Conducted comprehensive scans with robust
antivirus software on affected systems and
rebuilt network infrastructure with fortified
security protocols.
• Implemented data recovery procedures and
orchestrated controlled reintegration of users
and devices, minimizing operational disruptions
and fortifying data integrity.
IT TICKETING SYSTEM DEPLOYMENT:
• Utilized Docker to construct an IT ticketing
system, facilitating call/repair and inventory
management processes.
• Developed and deployed an OS Ticket system
within Docker, providing a streamlined platform
for managing IT tickets and inventory tasks.
• Enhanced operational efficiency by centralizing
IT ticketing and inventory management
processes, ensuring prompt resolution of issues
and optimized resource allocation.
Projects
DATABASE DEVELOPMENT
• Employed Microsoft Access to construct a
client-tracking database for the lands
department, integrating frontend and backend
components with VBA coding.
• Conducted meticulous data cleaning on Excel
sheets before importing into the database to
ensure data accuracy and reliability.
• Acquired expertise in database development,
Excel sheet cleaning, VBA coding, SQL
querying, and ransomware attack mitigation.
RANSOMWARE ATTACK MITIGATION
• Orchestrated swift and decisive measures to
contain the impact of a ransomware attack,
including isolating infected devices from the
network.
• Conducted comprehensive scans with robust
antivirus software on affected systems and
rebuilt network infrastructure with fortified
security protocols.
• Implemented data recovery procedures and
orchestrated controlled reintegration of users
and devices, minimizing operational disruptions
and fortifying data integrity.
IT TICKETING SYSTEM DEPLOYMENT:
• Utilized Docker to construct an IT ticketing
system, facilitating call/repair and inventory
management processes.
• Developed and deployed an OS Ticket system
within Docker, providing a streamlined platform
for managing IT tickets and inventory tasks.
• Enhanced operational efficiency by centralizing
IT ticketing and inventory management
processes, ensuring prompt resolution of issues
and optimized resource allocation.
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