Kym-Lee Aqui
St. Joseph
Summary
I am a meticulous professional who undertakes complex assignments, meets tight deadlines and delivers superior performance. I am a goal-oriented individual who looks forward to attaining a job where I can continue to learn and grow. I possess exceptional organizational skills in addition to being a quick learner with outstanding oral and written communication skills. I am self motivated and have great interpersonal skills which allow me to be proficient both with and without supervision. My intention is to be the best that I can be in all areas of continued self-development and growth as I strive for excellence in my performance,whilst acquiring invaluable experience and knowledge, where I can make the best of my potential and contribute to this organization's growth.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Credit One Bank, Iqor
Barataria
09.2023 - Current
- Responding to customer inquiries and providing accurate information regarding products and services.
- Providing excellent customer service to resolve customer complaints in a timely manner.
- Managing large volumes of inbound calls efficiently and in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Non- Voice work - Produced presentations, flyers, diagrams and illustrations for the training of potential incumbents.
- Answering inbound calls from various departments to facilitate cohesive functioning of site.
Waitress/Counter Assistant
White Pearl City
Siparia
12.2018 - 09.2019
- Greet Customers as they come into the restaurant and offer my assistance with their orders
- Handle guest complaints and notify manager on duty immediately
- Apply positive sales approach to guide customers
- Maintain knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
Store Manager
Bmobile
Siparia/Princes Town
01.2014 - 08.2015
- completed all administrative tasks, typing of documents, filing, photocopying, maintaining office equipment and scheduling meetings for OJTs and meetings with senior management.
- Created weekly work schedules for store personnel.
- Overseeing all store operations, from sales and inventory to the implementation of company programs and initiatives, to securing and maintaining all company assets inclusive of cash.
- Trained and developed team to make expert recommendations of creating custom-fit solutions to customers' wireless needs, onboarding customers, building strong relationships with them .
Customer Servive Representative
Digicel, Trinidad Limited Head Office
Port Of Spain
01.2011 - 08.2015
- Analyzing and resolving queries in a timely and efficient manner.
- Evaluating and making recommendations that result in increased benefits for both customer and organization
- manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/ alternatives
- Make personal/team qualitative and quantitative targets
Education
Certificate - Psycology (Intermediate)
Silverspoon Foundation
Port Of Spain 12-2022
Certificate - Introductory Psychology
Silverspoon Foundation
Port Of Spain10-2022
Certificate - Crisis Intervention And Support Psychology
Silverspoon Foundation
Port Of Spain06-2022
GED -
St. Augustine Community College
St. Augustine09-2010
Associate of Science - Paralegal Studies
University of The West Indies Global Campus
St. AugustineSkills
- Data Entry
- Information Security
- Call Management
- Product Knowledge
- Microsoft Office Suite
- Office Administration
- Typing 30 wpm
- able to perform and function efficiently in a fast-paced environment
- Excellent communication skills, both oral and written
- Great team player
References
References available upon request.
Timeline
Customer Service Representative
Credit One Bank, Iqor
09.2023 - Current
Waitress/Counter Assistant
White Pearl City
12.2018 - 09.2019
Store Manager
Bmobile
01.2014 - 08.2015
Customer Servive Representative
Digicel, Trinidad Limited Head Office
01.2011 - 08.2015
Certificate - Psycology (Intermediate)
Silverspoon Foundation
Certificate - Introductory Psychology
Silverspoon Foundation
Certificate - Crisis Intervention And Support Psychology
Silverspoon Foundation
GED -
St. Augustine Community College
Associate of Science - Paralegal Studies
University of The West Indies Global Campus
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