La Toya Hart
Summary
Experienced Catering Manager excelling in event planning proficiency and staff leadership. Expert in exceeding client expectations, managing high-stress situations, and fostering strong customer relationships. Demonstrated success in staff training and onboarding. Skilled motivator dedicated to streamlining day-to-day operations with an eye on larger profit goals. Outstanding attention to detail and high standards for smooth outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Catering Manager
La Rean's Catering Establishment
07.2013 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, and consistently exceeded client expectations.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
Small Business Owner (Part Time)
Self Employed/Wonderfully Made Hair and Skincare
11.2016 - 05.2021
- Managed operations for a small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Insurance Salesperson
Tatil Life
05.2010 - 07.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals and educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Event Coordinator/Newsletter Editor/Sound Technician
RevivalTime Assembly
06.2005 - 01.2010
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Managed an editorial team to produce a monthly newsletter
Customer Service Representative
Government Shipping Service
09.2004 - 06.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Strategic Marketing
Coventry University
Coventry, UK04.2016
Bachelor of Arts - Hospitality Management
University of Derby
Derby. UK11.2013
Associate of Applied Science - Hotel, Catering, And Institutional Operations
Barbados Community College
Barbados04.2004
Skills
- Event planning proficiency
- Staff Leadership
- Food Safety
- Budgeting understanding
- Project Management
- Conflict Resolution
- Marketing knowledge
- Critical Thinking
- Training and Onboarding
Certification
Certificate in Conflict Management and Resolution (2008)
Google Certificate in Project Management (2023)
Timeline
Small Business Owner (Part Time)
Self Employed/Wonderfully Made Hair and Skincare
11.2016 - 05.2021
Catering Manager
La Rean's Catering Establishment
07.2013 - Current
Insurance Salesperson
Tatil Life
05.2010 - 07.2013
Event Coordinator/Newsletter Editor/Sound Technician
RevivalTime Assembly
06.2005 - 01.2010
Customer Service Representative
Government Shipping Service
09.2004 - 06.2005
Master of Science - Strategic Marketing
Coventry University
Bachelor of Arts - Hospitality Management
University of Derby
Associate of Applied Science - Hotel, Catering, And Institutional Operations
Barbados Community College
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