Latoya Redman-Clarke
Barataria
Summary
Results-driven banking professional with a history of top performance at Republic Bank Limited, eager to take on greater responsibility and advance my career. Recognized for energizing teams, promoting a collaborative culture, and consistently delivering exceptional customer experiences, I aim to leverage my leadership and service expertise to help the organization exceed its growth and service goals.
Overview
2026
2026
years of professional experience
Work History
Customer Support Supervisor I
Republic Bank Limited
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Analyzed customer feedback to identify areas for improvement.
- Continuously monitored team performance through KPIs, addressing any areas of concern promptly and effectively.
- Facilitated regular meetings with other supervisors to share best practices and discuss ongoing challenges faced by the customer support department.
- Empowered and motivated employees via regular feedback to team members.
- Managed escalations from customers, ensuring they received prompt attention from the appropriate team member or department head.
Customer Service Supervisor I
Republic Bank Limited
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Supervisor I Treasury Ag
Republic Bank Limited
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Customer Support Supervisor II Ag
Republic Bank Limited
- Identified opportunities for process improvements, implementing changes that led to increased productivity within the team.
- Monitored employee performance to identify areas for improvement and additional training needs.
Supervisor II Treasury Ag
Republic Bank Limited
Customer Sales Supervisor I Ag
Republic Bank Limited
Supervisor I Credit
Republic Bank Limited
Supervisor I Relief
Republic Bank Limited
03.2025 - Current
- Provide supervisory relief across multiple departments by stepping into each supervisor's role as needed, ensuring consistent leadership and uninterrupted operations.
Education
BBA - Business Administration
Australian Institute of Business
Diploma - Business Management
Association of Business Executives (ABE)
Certificate - Certified Accounting Technician CAT - Accounting And Finance
Sital College of Tertiary Education Ltd
Skills
- Escalation handling
- Training and coaching
- Staff motivation
- Task organization
- Team building
- Proficient in Microsoft Office
Additional Information
Currently enrolled in the Promising Persons Program
Timeline
Supervisor I Relief
Republic Bank Limited
03.2025 - Current
Customer Support Supervisor I
Republic Bank Limited
Customer Service Supervisor I
Republic Bank Limited
Supervisor I Treasury Ag
Republic Bank Limited
Customer Support Supervisor II Ag
Republic Bank Limited
Supervisor II Treasury Ag
Republic Bank Limited
Customer Sales Supervisor I Ag
Republic Bank Limited
Supervisor I Credit
Republic Bank Limited
BBA - Business Administration
Australian Institute of Business
Diploma - Business Management
Association of Business Executives (ABE)
Certificate - Certified Accounting Technician CAT - Accounting And Finance
Sital College of Tertiary Education Ltd
Similar Profiles
AYANA CARRIE RODRIGUEZAYANA CARRIE RODRIGUEZ
Support Officer II Corporate Unit at Republic Bank LimitedSupport Officer II Corporate Unit at Republic Bank Limited
PETRA SANDRA BABULAL- SALIMPETRA SANDRA BABULAL- SALIM
Premises Manager at Republic Bank LimitedPremises Manager at Republic Bank Limited
Chantal BisnathChantal Bisnath
Customer Support Supervisor I-Foreign Trade at Republic Bank LimitedCustomer Support Supervisor I-Foreign Trade at Republic Bank Limited
Elizabeth MorganElizabeth Morgan
Customer Sales Officer at Republic Bank LimitedCustomer Sales Officer at Republic Bank Limited
Lyndell KirkLyndell Kirk
Grocery Attendant at Massy StoresGrocery Attendant at Massy Stores