Laura Church

Responsibilities at Human Resource Department

· Creates and inputs employee data into the Leave Management Information System (LMIS)

· Maintains the filing of employees records of attendances

· Prepares quarterly summary reports on employee time loss and attendance

· Prepares Absence Without Leave and Leave Without Pay correspondence for monthly paid employees

· Prepares warning and suspension letters for employees

· Creates and updates employee files

· Keeps a proper log of files delivered and received

· Verifies and processes documents before it is dispatched from the department

· Ensures all documents adhere to guidelines and procedures

· Maintains a concertina of all memoranda dispatched

· Processes correspondence for all leave, quay allowance, resignations etc.

· Responds to unsolicited job applications via email

· Supports the Training Coordinator in the execution of duties

· Procures weekly random list of selected employees from IT department for random drug screening

· Prepares correspondence for randomly selected employees to attend drug screening

· Prepares correspondence for employees who test positive for substance abuse and alcohol

· Assists with the recruitment and selection and orientation of new employees

· Assists with correspondence to unsuccessful applicants with respect to interviews

· Assists with correspondence for wharf passes

· Assists with project research when requested

Responsibilities at Public Relations Department

· Receives and records all incoming and outgoing correspondence

· Liaises with customers from Barrel Shop and Cargo Accounts for feedback as it relates to customer service and satisfaction

· Monitors media for relevant port related articles/news and dispatches to stake holders electronically

· Reports customer grievances to the relevant departments

· Establishes and maintains relationship with media for the purpose of reserving of advertisements

· Collects, maintains and updates client information for customer profiles

· Organizes internal events/functions inclusive of Port Tours

· Updates and maintains the filing of office records

· Prepares and edits articles for organizational publication i.e. PATT Internal Magazine (Portside),business letters & reports for internal and external audiences

· Uploads daily schedules and other published information to the PATT website

· Liaises with the relevant stakeholders regarding the procurement of goods and services for PR events and addresses any inquiries on PR related matters

Responsibilities at Mechanical Stores Department

· Monitors, categorizes and secures existing stock inventory

· Prepares reports of stock inventory for all relevant Managers

· Receives, records and issues inventory and stock items

· Assists in stock taking / Audit inventory

· Liaises with suppliers for stock replenishment

· Posts issued inventory in DYNASTAR

· Prepares Good Received Notes

· Maintains and updates filing system of department

· Performs any other related duties as required

• Customer Support
• Using an effective approach to handle special telephone tasks
• Leveraging sales expertise to promote products and capitalize on upsell opportunities.
• Educating customers on company systems, form completion, and access to services.
• Boosting customer service satisfaction ratings through consistent quality control.
• Reaching out to customers after completed sales to suggest additional service or product purchases.
• Maintaining and encouraging customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
• Attended telephone skills and program information training sessions to boost aptitude.
• Addressing customer account discrepancies and concerns.
• Adhering to company policies and scripts to consistently achieve call-time and quality standards.
• Placing outbound customer service or customer satisfaction calls to follow up on issues.

• Completing paperwork, recognizing discrepancies and promptly addressing for resolution.
• Gained extensive knowledge in data entry, analysis and reporting.
• Participating in team projects, demonstrating an ability to work collaboratively and effectively.
• Help Desk
• Taking orders for merchants
• Calling out sales initiatives for new business or business retention
• Checking routers for banked deposits
• Monitoring collections to credit merchants

• Taking payments for P.A.Y.E., Health Surcharge, Business Levy and House Tax
• Data Entry
• Posting of Wedding Bands