LAURYN HAREWOOD
San Juan
Summary
Experienced Customer Service Officer with a strong focus on transaction accuracy and customer education. Skilled in problem-solving and promoting bank products, ensuring high levels of customer satisfaction and compliance with financial regulations.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Scotiabank Trinidad and Tobago Limited
09.2021 - 12.2023
- Provided a high level of customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
- Identified sales opportunities and referred customers to branch partners in financial services, based on customer needs.
- Educated customers on bank products and services available.
- Assisted customers with account inquiries and transaction issues.
- Processed wire transfers, loans, credit card, mortgage payments, and account transfers daily.
- Processed exchange and foreign currency
- Turned in excess cash to maintain drawer security.
- Upheld strict financial controls by keeping funds and information secure and accurately transferring monies.
- Maintained balancing record with 100% rate of accuracy.
- Promoted products or services to each customer to consistently achieve sales targets.
- Educated customers on online banking tools and features.
Verification Teller
Scotiabank Trinidad and Tobago Limited
08.2019 - 09.2021
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Ensuring accurate and efficient processing, posting, checking and balancing of transactions and cash holdings;
- Accounting for all negotiable items, stamps, keys, combinations and passwords consigned to his/her custody by exercising security precautions in accordance with Bank regulations and assigned limits;
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance: privacy, AML/ATF and Know Your Customer (KYC) guidelines;
- Reporting unusual occurrences or fraudulent activity to the supervisor;
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Performs duties with branch Systems (ITP, IAP, ETeller) including Sales and service technology platform
- Provides knowledge on retail and small business products and transaction services, product features, benefits and related pricing policies and procedures;
- Skilled with the Internal Wealth Management Partner / Premium Banking and Small Business referral processes.
Education
Bachelor of Science - Radiography
COSTAATT
Chaguanas, Trinidad And Tobago11-2025
High School Diploma -
St. Francois Girls' College
Belmont07-2019
High School Diploma -
Woodbrook Secondary School
Woodbrook07-2017
Skills
- Customer support
- Customer focus
- Service recommendations
- Experience in Microsoft Word
- Experience in Microsoft Excel
Accomplishments
- Exceeded 100% of sales target at the end of the year at Scotiabank in 2023
- Top customer service officer at Scotiabank Port of Spain branch for June 2022
- Certificate of participation - Advance Microsoft Excel workshop at COSTAATT
Timeline
Customer Service Officer
Scotiabank Trinidad and Tobago Limited
09.2021 - 12.2023
Verification Teller
Scotiabank Trinidad and Tobago Limited
08.2019 - 09.2021
Bachelor of Science - Radiography
COSTAATT
High School Diploma -
St. Francois Girls' College
High School Diploma -
Woodbrook Secondary School
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