Summary
Overview
Work History
Education
Skills
Republic Online Learning Academy
Timeline
Generic

Leah St. John

Street Barataria

Summary

I am a self motivated, progress-driven, committed Supervisor who possesses strength of character with regards to both professionalism and work ethics. Throughout the course of my almost twenty year Republic Bank career, the majority of which have been at Trust Services, I have honed my abilities in supervising and training.

In my recent acting opportunity as Supervisor II, I exercised skills in interpersonal, leadership and adaptability and consistently contributed to team efforts and organisational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational with proficiency in customer service and collaborative work. I enjoy coordinating efforts to achieve a common goal for the greater good of Republic Bank.

Overview

21
21
years of professional experience

Work History

Fund Administration – Supervisor 1

Trust Services Division
10.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Client Services Supervisor II

Trust Services Division
04.2024 - 05.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Client Services Supervisor II

Trust Services Division
10.2023 - 12.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Flexcube Project – Data Migration Lead

Republic Bank Limited
11.2017 - 09.2020

Systems & Data Processing – Supervisor I

Republic Bank Limited
11.2014 - 11.2017

Compliance & Audit

05.2014 - 10.2014

Systems & Data Processing

09.2010 - 04.2014

Client Services (Tisp and Money Market)- ReliefInv

Trust Services Division
05.2010 - 08.2010

Automated Clearing House (ACH)

Republic Bank Limited
11.2008 - 04.2010

Data Centre Services

Republic Bank Limited
10.2004 - 11.2008

Receptionist

Bregon Holdings Limited
02.2004 - 04.2004

Registry Clerk / Advertising Assistant

Ministry of Public Administration& Information
07.2003 - 12.2003

IT Assistant

06.2003 - 07.2003

Education

Leadership, Management & Entrepreneurship in the 21st Century -

Udemy Online

Operations Management -

Udemy Online

Introduction to Emotional Intelligence -

Udemy Online

Introduction to Project Management Professional -

Udemy Online

Advanced Communication skills for 21st Century -

Udemy Online

Business Administration- Diploma 1 (old scheme) -

Association Of Business Executives (ABE)

Business Management- Diploma 1 (old scheme) -

Association Of Business Executives (ABE)

Business Management – Diploma 5 -

Association Of Business Executives (ABE)

**Quantitative Methods For Business And Management -

ABE

**Marketing Policy, Planning And Communication -

ABE

**Financial Accounting -

ABE

**Economics -

ABE

**Business Communication And Presentation -

ABE

**Organisational Behaviour -

ABE

**Managerial Accounting -

ABE

**Human Resource Management -

ABE

Tranquillity Government Secondary School
07.2003

Skills

  • Progress driven
  • Proactive and Focused
  • Interpersonal Skills
  • Professionalism
  • Attention to Detail
  • Reliability
  • Organizational Skills
  • Adaptability and Flexibility
  • Self Motivation

Republic Online Learning Academy

All Management & Leadership Courses amongst others,

Timeline

Client Services Supervisor II

Trust Services Division
04.2024 - 05.2024

Client Services Supervisor II

Trust Services Division
10.2023 - 12.2023

Fund Administration – Supervisor 1

Trust Services Division
10.2020 - Current

Flexcube Project – Data Migration Lead

Republic Bank Limited
11.2017 - 09.2020

Systems & Data Processing – Supervisor I

Republic Bank Limited
11.2014 - 11.2017

Compliance & Audit

05.2014 - 10.2014

Systems & Data Processing

09.2010 - 04.2014

Client Services (Tisp and Money Market)- ReliefInv

Trust Services Division
05.2010 - 08.2010

Automated Clearing House (ACH)

Republic Bank Limited
11.2008 - 04.2010

Data Centre Services

Republic Bank Limited
10.2004 - 11.2008

Receptionist

Bregon Holdings Limited
02.2004 - 04.2004

Registry Clerk / Advertising Assistant

Ministry of Public Administration& Information
07.2003 - 12.2003

IT Assistant

06.2003 - 07.2003

Leadership, Management & Entrepreneurship in the 21st Century -

Udemy Online

Operations Management -

Udemy Online

Introduction to Emotional Intelligence -

Udemy Online

Introduction to Project Management Professional -

Udemy Online

Advanced Communication skills for 21st Century -

Udemy Online

Business Administration- Diploma 1 (old scheme) -

Association Of Business Executives (ABE)

Business Management- Diploma 1 (old scheme) -

Association Of Business Executives (ABE)

Business Management – Diploma 5 -

Association Of Business Executives (ABE)

**Quantitative Methods For Business And Management -

ABE

**Marketing Policy, Planning And Communication -

ABE

**Financial Accounting -

ABE

**Economics -

ABE

**Business Communication And Presentation -

ABE

**Organisational Behaviour -

ABE

**Managerial Accounting -

ABE

**Human Resource Management -

ABE

Tranquillity Government Secondary School
Leah St. John