LEAH RACHEL GOUR
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
20
20
years of professional experience
Work History
Programme Manager
Anglia Ruskin University
03.2014 - Current
- Establish and maintain short- and long-range organizational goals, objectives, strategic plans, policies.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
- Enhanced operations by realigning procedures with changing trends in education.
- Lead, direct and manage the administrative team to ensure they provide excellent administrative support to students.
- Lead, direct and manage the faculty staff to ensure effective liaison with module/unit tutors in matters associated with the planning, management, delivery, and review of the programme.
- Deputies for the Head of Operations & Administration and provide support to the Deputy Dean for Education.
- Monitor and manage programme quality to ensure the deliverables are in compliance with agreed university ethical standards practices, Data Protection Act and University regulations.
- Prioritize and co-ordinate a complex workload to meet tight university deadlines and regular monthly yearly reports.
Academic Student Advisor
Anglia Ruskin University
09.2013 - 02.2014
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Advised students on course selection, pathways and career options.
- Served as student mentor and counselor for students when academic problems and personal adjustment issues arose.
- Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
- Approved pre-registration, drops, adds and withdrawals.
- Reviewed student grade reports each semester to determine probation or suspension based on academic regulations of university.
Web Developer/Graphic Designer
Inomedia Productions Ltd
10.2011 - 09.2013
- Wrote online content.
- Build and Maintain company’s Website & Social Media Pages.
- Helping to drive online traffic with web-related campaigns.
- Generated digital image files for use in digital and traditional printing.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
Executive Assistant to Branch Manager
InomediaIncome Protectors Limited & Sagicor Life Inc
11.2011 - 09.2012
- Managed Managers calendar and prepared meeting agenda and materials.
- Prepared and updated office records and accounts according to client and executive needs.
- Opened, read and replied to e-mails, and correspondence on behalf of Manager.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Developed an effective team & preparation of presentations for seminars & workshops.
Web Developer/Marketing Coordinator
Delta Windows & Doors Limited
02.2010 - 11.2011
- Created dynamic website using PHP and MySQL to suit individual client needs.
- Delivered administrative support services to improve marketing efforts.
- Built layouts according to customer parameters using HTML5 and CSS3.
- Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins.
- Updated and created new templates for social media graphics, posts and press releases.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
Accounts Assistant
Wilson & Parma PoonKwong Limited
02.2004 - 10.2005
- Processed company receipts, sales invoices and payments from customers and suppliers.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
Education
MBA - Business Administration
Heriot Watt University | Edinburgh Business School
School Of Business & Computer Science (SBCS)2022
Postgraduate Diploma - Business Administration
Heriot Watt University | Edinburgh Business School
School of Business & Computer Science (SBCS)2021
Postgraduate Certificate - Business Administration
Heriot Watt University | Edinburgh Business School
School of Business & Computer Science (SBCS)2020
Bachelor of Science - Computing
University of Greenwich
School Of Business & Computer Science (SBCS)2008
International Advanced Diploma - Computer Studies, Computer Internet Systems & Business Management
NCC Education
School Of Accounting Management (SAM)2007
International Advanced Diploma - Computer Studies, Computer Programming & E-Commerce
NCC Education
School Of Accounting & Management (SAM)2006
Skills
- Policy and procedure improvements
- Performance monitoring
- Program leadership
- Issue and conflict resolution
- Critical thinking
- Partnership development
References
Available Upon Request
Languages
English
First Language
Spanish
Intermediate
B1
Accomplishments
- Promoted from Student Advisor to Programme Manager, in less than 12-months
- Improved student pass rate 20% by improving student engagement strategies.
- Led team to achieve university goals, earning recognition from Anglia Ruskin University
- Led change management initiatives to improve productivity and workflow by.
- Created highly effective new Digital Records & digital documents that significantly impacted efficiency and improved operations.
Timeline
Programme Manager
Anglia Ruskin University
03.2014 - Current
Academic Student Advisor
Anglia Ruskin University
09.2013 - 02.2014
Executive Assistant to Branch Manager
InomediaIncome Protectors Limited & Sagicor Life Inc
11.2011 - 09.2012
Web Developer/Graphic Designer
Inomedia Productions Ltd
10.2011 - 09.2013
Web Developer/Marketing Coordinator
Delta Windows & Doors Limited
02.2010 - 11.2011
Accounts Assistant
Wilson & Parma PoonKwong Limited
02.2004 - 10.2005
MBA - Business Administration
Heriot Watt University | Edinburgh Business School
Postgraduate Diploma - Business Administration
Heriot Watt University | Edinburgh Business School
Postgraduate Certificate - Business Administration
Heriot Watt University | Edinburgh Business School
Bachelor of Science - Computing
University of Greenwich
International Advanced Diploma - Computer Studies, Computer Internet Systems & Business Management
NCC Education
International Advanced Diploma - Computer Studies, Computer Programming & E-Commerce
NCC Education
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