LEANNA GOBINDA-RAMPERSAD
Summary
Dynamic professional with extensive experience at T&TEC, excelling in workflow optimization and regulatory compliance. Proven ability to enhance efficiency through process automation and deliver exceptional customer service. Skilled in staff training and cross-functional teamwork, consistently achieving project objectives while maintaining confidentiality and resolving complex issues effectively.
Overview
18
18
years of professional experience
Work History
Senior Clerk
Trinidad & Tobago Electricity Commission (T&TEC)
Port Of Spain
02.2010 - Current
- Adhered to strict confidentiality guidelines regarding sensitive information.
- Conducted testing of software and systems to ensure quality and reliability.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Developed procedures to streamline workflow processes across multiple sections.
- Directed and supervised a team of six employees in daily operations.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Ensured compliance with established policies, procedures and regulations.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Organized team building activities designed to improve morale among staff members.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Responded promptly to emails from both internal staff members and external customers seeking assistance.
- Trained staff members to perform work activities and use computer applications.
- Worked with cross-functional teams to achieve goals.
Junior Underwriter
Colonial Fire Insurance Company Limited (COLFIRE)
Port Of Spain
07.2009 - 02.2010
- Completed day-to-day duties accurately and efficiently.
- Ensured that all required paperwork was completed accurately prior to submitting it for underwriting review.
- Facilitated underwriting of policies by gathering required documents from clients and submitting them in a timely manner.
- Maintained updated knowledge of underwriting policies, procedures, and regulations.
Banking Officer / Receptionist
CLICO Investment Bank Limited (CIB)
Chaguanas
05.2007 - 02.2009
- Fixed deposit renewals.
- Islamic banking: open new accounts, record deposits, and update lending facilities.
- Prepare documents for new fixed deposit accounts.
- Receptionist duties.
Education
MBA - Master's of Business Administration
EDINBURGH BUSINESS SCHOOL-HERRIOT-WATT UNIVERSITY
SBCS Global Learning Institute08-2020
Bachelor of Arts - Business Management
ANGLIA RUSKIN UNIVERSITY
SAM CARIBBEAN LTD08-2009
Skills
- Business application testing & write-up
- Critical thinking
- Confidentiality standards
- Cross-functional teamwork
- Customer service
- Data processing
- Diplomatic communication
- Emotional intelligence
- Multiple priorities management
- Organization
- Problem resolution
- Proofreading
- Regulatory and internal policy compliance
- Report preparation
- Staff education and training
- Scheduling and planning
- Workflow optimization
Affiliations
- Volunteer for work events and initiatives
- Serve on the associated Credit Union's Youth Committee for 2024/2025
- Member of the department's Events Committee
References
References available upon request.
Timeline
Senior Clerk
Trinidad & Tobago Electricity Commission (T&TEC)
02.2010 - Current
Junior Underwriter
Colonial Fire Insurance Company Limited (COLFIRE)
07.2009 - 02.2010
Banking Officer / Receptionist
CLICO Investment Bank Limited (CIB)
05.2007 - 02.2009
MBA - Master's of Business Administration
EDINBURGH BUSINESS SCHOOL-HERRIOT-WATT UNIVERSITY
Bachelor of Arts - Business Management
ANGLIA RUSKIN UNIVERSITY
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